Angela Pridham
Stratford,ON
Summary
Proven hospitality leader with a track record of enhancing customer satisfaction and streamlining operations at Fosters Inn. Expert in guest engagement and maintaining professional appearance, demonstrated by pioneering popular menu additions and boosting staff efficiency by training in customer service standards. Achieved significant improvements in onboarding processes, showcasing a strong work ethic and exceptional customer service skills.
Overview
23
23
years of professional experience
Work History
Server/Front Desk Receptionist
Fosters Inn
05.2013 - 10.2024
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Floor Manager
Molly Blooms
11.2011 - 05.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Bar Manager/Server
Down The Street Bar & Restaurant
09.2001 - 11.2011
- Closed out cash register and prepared cashier report at close of business.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
No Degree - Bartending
Algonquin College
Ottawa, None12-1996
High School Diploma -
St. Micheals Secondary School
Stratford, ON06-1994
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
Languages
English
Elementary
Timeline
Server/Front Desk Receptionist
Fosters Inn
05.2013 - 10.2024
Floor Manager
Molly Blooms
11.2011 - 05.2013
Bar Manager/Server
Down The Street Bar & Restaurant
09.2001 - 11.2011
No Degree - Bartending
Algonquin College
High School Diploma -
St. Micheals Secondary School
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