Summary
Overview
Work History
Education
Skills
Timeline
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Weiwei Hong

RSM

Summary

Administrative professional with extensive experience in overseeing daily office functions, managing vendor partnerships, and coordinating events. Recognized for exceptional customer service and organizational skills.Proficient in financial tracking and supply management, with strong capabilities in Microsoft Office 365 and Google Suite.

Overview

7
7
years of professional experience

Work History

Office Manager / Administrative Assistant

Aquabita Wellness and Med Spa
Lake Forest
05.2025 - Current
  • Maintained cleanliness and organization of clinical and administrative areas to uphold a professional and welcoming environment.
  • Greeted clients warmly and addressed inquiries with a focus on delivering exceptional customer service.
  • Conducted outbound cold calls to prospective leads, contributing to client acquisition and retention efforts.
  • Monitored and managed inventory for office and clinical supplies; ensured timely reordering to support uninterrupted operations.
  • Scheduled and coordinated internal training sessions and staff meetings to streamline team development.
  • Assisted in the planning and execution of business-related events, enhancing brand visibility and client engagement.
  • Tracked invoices and payments, ensuring accuracy in accounts receivable and payable records.
  • Supported recruitment efforts by assisting in the onboarding and training of new team members.
  • Negotiated contracts with vendors, achieving cost savings and favorable service terms.

Office Administrator, Client Relationship Speciali

Deluxe Med Spa
Irvine
02.2025 - 05.2025
  • Managed scheduling for over 3000 clients, optimizing appointment coordination and minimizing scheduling conflicts.
  • Delivered personalized client service, addressing inquiries and fostering long-term relationships, achieving over 60% return rate for first-time clients.
  • Maintained accurate client records and compliance documentation, ensuring 100% compliance with regulations and industry policies.
  • Handled sensitive client records with full adherence to confidentiality and compliance standards.
  • Coordinated marketing events that led to a 20% increase in client engagement.
  • Tracked daily financial reports, reconciling transactions, and monitoring revenue trends.

Branch Assistant & Program Coordinator

Young Scholar Institute
San Marino
05.2018 - 02.2020
  • Coordinated scheduling for over 800 students across 20+ programs including tutoring, after-school programs, and college counseling.
  • Developed and maintained client relationships by extensive communication and personalized services to ensure clients feel understood and informed, resulting in 20% satisfaction rate increase.
  • Organized and facilitated student-counselor meetings, managing critical documents, transcripts, and academic records with multiple priorities in a deadline driven environment, ensuring 100% on-target delivery.
  • Developed strategies for a new learning program in the business planning process by actively listening to clients' personal needs and concerns and identify needs for additional services, resulting in a 15% increase in enrollment and higher program revenue.
  • Planned and facilitated both online marketing strategies and local marketing events that improved community outreach.

Education

Bachelor of Science - Apparel And Textile Management

University of Missouri
Columbia, MO
12-2015

Skills

  • Office & Facility Operations
  • Vendor & Supply Management
  • Internal & External Communications
  • Calendar & Meeting Coordination
  • Event Planning & Logistics
  • Expense & Credit Card Reconciliation
  • Bilingual Communication (Mandarin & English)
  • Microsoft Office 365 & Google Suite

Timeline

Office Manager / Administrative Assistant

Aquabita Wellness and Med Spa
05.2025 - Current

Office Administrator, Client Relationship Speciali

Deluxe Med Spa
02.2025 - 05.2025

Branch Assistant & Program Coordinator

Young Scholar Institute
05.2018 - 02.2020

Bachelor of Science - Apparel And Textile Management

University of Missouri

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Weiwei Hong