Correctional professional skilled in maintaining secure environments and guiding at-risk youth towards positive development. Known for strong collaboration with colleagues and adaptability to dynamic situations. Exhibits excellent communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Therapist Intern
Waymakers
10.2023 - Current
Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
Developed rapport with diverse client populations, fostering trust and facilitating open communication during therapy sessions.
Supported clients in developing coping skills to help patients manage life challenges and difficulties.
Supported clients in developing self-awareness by utilizing reflective exercises and introspective activities during therapy sessions.
Coordinated referral services, linking clients to specialized care providers when necessary.
Provided crisis intervention to support clients during times of urgent need.
Correctional Officer
Orange County Probation Department
02.2023 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Bartender
Daily's Sports Bar and Grill
03.2022 - 02.2023
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
AMF Bowlmor
01.2022 - 03.2022
Assisted customers with food & alcohol choices, ensured that they are enjoying their time and giving great costumer service.
Prepared bar for weekly for events which included alcohol.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Student Internship
Orange County Probation
01.2022 - 04.2022
Assisted with drug testing, speaking with current probationers.
Reading police reports, filing reports
Shadowing a probation officer and their daily tasks
Learning rules, laws and steps of processing individuals.
Aid in supervised offenders to reduce risk to community.
Screened offender referrals and completed intake interviews and paperwork.
Helped resolve probationer issues with housing, employment and healthcare.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Bartender/Waitress
Buffalo Wild Wings
07.2021 - 01.2022
Assist customers with food and beverage options, attend to all costumers’ needs, accurately take, and deliver food and beverage orders, communicate with other teammates to ensure smooth operating shifts, and maintain a clean and sanitary work environment.
Kept server areas clean and stocked to increase efficiency while working tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Promoted to Bartender March 2021.
Account Manager Intern
Aprils Credit Repair
12.2020 - 07.2021
Assisted with reading credit reports, answered phone calls, emailed costumers regarding payments, created excel sheets, created advertisement, assisted with accounting.
Performed credit reviews on corporations to assess financial conditions.
Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Improved understanding of financial statements, which helped in assessing risk.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Server/Event Waitress
AMF Bowlmor
02.2019 - 03.2020
Provided friendly, courteous service to create memorable moments for guests.
Arranged linens and table settings according to seating plan and event theme.
Prepared and maintained drink stations throughout catering events.
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Sales Associate
Tilly’s World of Tops and Jeans
07.2017 - 01.2019
Assisted customers with finding items, provided them with current deals, kept store presentable, cashiered, supplied excellent customer service.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Master of Arts - Clinical Psychology-Marriage, Family And Therapy
Pepperdine University
Malibu, CA
12-2024
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA
05.2022
Skills
De-escalation techniques
Safety and security enforcement
Crisis management
Cultural sensitivity
Boundary setting
Documentation
Timeline
Therapist Intern
Waymakers
10.2023 - Current
Correctional Officer
Orange County Probation Department
02.2023 - Current
Bartender
Daily's Sports Bar and Grill
03.2022 - 02.2023
Bartender
AMF Bowlmor
01.2022 - 03.2022
Student Internship
Orange County Probation
01.2022 - 04.2022
Bartender/Waitress
Buffalo Wild Wings
07.2021 - 01.2022
Account Manager Intern
Aprils Credit Repair
12.2020 - 07.2021
Server/Event Waitress
AMF Bowlmor
02.2019 - 03.2020
Sales Associate
Tilly’s World of Tops and Jeans
07.2017 - 01.2019
Master of Arts - Clinical Psychology-Marriage, Family And Therapy