Wayne Cheshuk
Edmonton,Canada
Summary
Seeking full time or part time position that will allow me to utilize my experience and develop new skills. I have an extensive background a variety of fields including customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Dispatch Support
Rosenau Transportation
01.2022 - 01.2024
Customer Service Representative (Contract)
MGM Transportation
01.2020 - 01.2022
Call Centre Agent
Murray’s Trucking
01.2018 - 01.2020
Branch Manager
Diamond Ice Systems
01.2013 - 01.2015
Head Shipper
BA Robinson
01.2010 - 01.2012
Shipper
IPEX
01.2001 - 01.2009
Education
High School Diploma -
Skills
- Sales and Customer Service
- Built relationships with businesses for domestic transportation of goods
- Accurately processed and tracked sales and invoices for customers
- Focused on customer care and conflict resolution to ensure customers were satisfied with provided services
- Administrative Skills
- Answered phones, transferred calls, filed, labeled, collected
- Operated office equipment such as fax machine, photocopier, scanner, and voice mail messaging systems
- Accepted messenger, courier deliveries, organized mails with priority
- Performed clerical duties such as word processing, compiling and recording data, maintaining files and inventories
- Leadership Skills
- Ensured projects and tasks were executed safely and within all regulatory and environmental requirements
- Ensured effective communications and coordination within functional departments
- Self Accountability for the day-to-day planning and operational activities
- Active team player, ability to work with and new staff and co-workers
- Excellent time management skills and organizational abilities
- Excellent problem solving and analytical skills; able to adapt to challenging situations
Certification
- Certification ISO 9000
- Certification Orientation Courses
- Certification Hazard Identification
- Certification WHIMS
- Certification Fire Extinguisher Training
- Certification Hot Work Training
- Certification PPE Training
- Certificate Emergency Response
- Certification past Emergency Dispatch
- Certification past PMAC Level 1
- Certification past TDG
SUMMARY OF QUALIFICATIONS
- 30 years of experience in customer service in a variety of environments
- Extensive experience in organizing and coordinating customer based services
- Proven ability to build strong relationships with customers through excellent oral and written communication skills.
- Self-directed and self-motivated; able to prioritize duties and responsibilities
- Worked well independently and as part of a team
Timeline
Customer Service Rep/Dispatch Support
Rosenau Transportation
01.2022 - 01.2024
Customer Service Representative (Contract)
MGM Transportation
01.2020 - 01.2022
Call Centre Agent
Murray’s Trucking
01.2018 - 01.2020
Branch Manager
Diamond Ice Systems
01.2013 - 01.2015
Head Shipper
BA Robinson
01.2010 - 01.2012
Shipper
IPEX
01.2001 - 01.2009