Tamieka Waldron
Summary
Seasoned Customer Associate with 5+ years of experience dedicated to providing highest quality service and making customers feel welcome. Adaptable to remote work environments and committed to exceeding sales expectations and furthering company goals.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Advisor
Aritzia
Toronto
04.2020 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Handled customer inquiries and suggestions courteously and professionally.
- Lead client service digital app - pilot project during pandemic
- Provide exceptional client service experience by offering one on one private styling appointments in person and digitally
- Self-motivated, with strong sense of personal responsibility.
- Maintain extensive product knowledge across all carried brands and current current fashion trends
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
Ecommerce Operations Assistant
4ye
Toronto
04.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Reduced order processing time with efficient inventory management and clear communication between departments.
- Spearheaded initiatives to optimize packaging materials, reducing shipping costs without compromising product protection.
- Implemented performance metrics tracking systems for continuous evaluation of e-commerce operations efficiency.
Technical Support Advisor
Rogers Communications
Toronto, ON
12.2023 - 04.2024
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
MERCHANDISE MANAGER & FLOOR MANAGER
Aritzia
01.2016 - 01.2020
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Hire, develop and train team members on product and merchandising standards
- Install and build window installations.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- creative approach to merchandising product to designer's vision
- Create looks for styling mannequins based and choosing complimentary fabrics
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Visual Merchandiser
Holt Renfrew
01.2014 - 01.2016
- Create props and generate creative ideas for window installations
- attend contemporary and couture designer product knowledge events and trunk shows
- Style mannequins based on current trends
- Create themed trend tables and sections to showcase new product in the department
- Reconfigure product when new arrivals arrive based on trend and clientele profile
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Organize and set up private shopping appointments and events.
Administrative Assistant
Triumph Group
01.2008 - 06.2010
- Assist showroom buyers with various tasks at Triumph Group - international
- Assist with organizing and setting up pop-up shops and merchandising and established ideas for campaign photoshoots - By Pseudonym
- Managed backstage Model Dresser - Toronto fashion week
- Model Dresser - Aritzia Fashion show
- Worked effectively in fast-paced environments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Wardrobe Assistant
-
- Assist stylist and costume designers with pulls for film production and creative shoots
- Work closely with assisting Wardrobe stylist Iteam with client overhauls and building client wardrobe
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
Designers Assistant
Think Reese Swimwear
01.2011 - 01.2012
- Organize and plan photo shoots, casting calls, fashion show set-ups, model fittings etc.
- Ran errands and provided general support in a professional environment.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Education
Costume Buyer
CAFTCAD
Diploma - ARTS & BUSINESS
Humber College
2011
FASHIONMARKETING CERTIFICATE - undefined
Humber College
2011
Skills
- Active Listening
- Sales Customer Service
- Creative Problem Solving
- Microsoft Office
- Cultural Awareness
- Teamwork and Collaboration
- Attention to Detail
- Operation and Control
- Time Management
- Administrative Skills
- Customer Support
Timeline
Ecommerce Operations Assistant
4ye
04.2024 - Current
Technical Support Advisor
Rogers Communications
12.2023 - 04.2024
Senior Customer Service Advisor
Aritzia
04.2020 - Current
MERCHANDISE MANAGER & FLOOR MANAGER
Aritzia
01.2016 - 01.2020
Visual Merchandiser
Holt Renfrew
01.2014 - 01.2016
Designers Assistant
Think Reese Swimwear
01.2011 - 01.2012
Administrative Assistant
Triumph Group
01.2008 - 06.2010
Wardrobe Assistant
-
Costume Buyer
CAFTCAD
Diploma - ARTS & BUSINESS
Humber College
FASHIONMARKETING CERTIFICATE - undefined
Humber College