WASSWA MARK KABANDA
Ottawa,ON
Summary
Dedicated and results-driven customer service professional with over 4 years of experience in providing excellent service while driving sales performance. Skilled in identifying customer needs, resolving issues efficiently, and fostering long-term relationships to promote loyalty and repeat business. Proven track record of meeting or exceeding sales targets, offering personalized recommendations, and consistently enhancing customer satisfaction. Adept at working in fast-paced environments and collaborating with cross-functional teams to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate & Customer Support Representative
The Ottawa Food Bank
04.2023 - 09.2024
- Engaged with customers in-store and via phone/email, providing product recommendations, addressing questions, and assisting with purchases
- Contributed to the store's sales goals by handling complementary products and services, leading to an increase of efficiency for the Food Bank
- Handled customer complaints and concerns with patience, empathy, and professionalism, ensuring a positive resolution and a high level of customer service
- Processed transactions, handled product intake, and ensured accurate order fulfillment
- Managed inventory, stocked shelves, and ensured the food bank was always clean, organized, and visually appealing to our superiors and fellow associates
- Participated in regular work meetings and training sessions to stay updated on new products, promotions, and company policies.
Customer Service Representative & Sales Associate
Homesense
05.2020 - 03.2023
- Provided outstanding customer service to an average of 60 customers daily, ensuring satisfaction through timely, accurate, and professional responses to inquiries
- Assisted customers in selecting products based on their preferences, needs, and budgets, resulting in an increase in sales for the location
- Processed returns, exchanges, and product inquiries, resolving issues promptly to maintain customer loyalty
- Developed in-depth knowledge of the company's product offerings and promotions to provide customers with tailored solutions and upsell opportunities
- Achieved a personal sales target of per month, consistently surpassing targeted goals
- Trained and mentored new employees on customer service protocols, product knowledge, and sales techniques
- Utilized customer relations management to track customer interactions, manage follow-ups, and identify sales opportunities.
Education
Undergraduate in BA Environmental Studies -
Carleton University
Ottawa, Ontario01.2026
Diploma - Maths And English
Canadian Independent College
Waterloo, ON01.2019
Skills
- Customer Service Excellence
- Sales & Upselling Techniques
- Product Knowledge
- Problem Solving & Conflict Resolution
- Communication & Interpersonal Skills
- CRM Software (eg, Salesforce, Zendesk)
- Multitasking & Time Management
- Team Collaboration
- Active Listening & Empathy
- Sales Reporting & Performance Metrics
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of retail operations and inventory management
- Strong team player with a customer-first mindset
- Bilingual (English and Luganda)
- Payment Processing
- Customer Needs Assessment
- Order Processing
- Excellent people skills
- Problem-solving skills
- Cash Handling Accuracy
- Positive and professional
References
Available upon request
Certificationstraining
- Customer Service Excellence Training - HomeSense
- Sales Fundamentals Certification - HomeSense
- CRM Software Training (Salesforce, Zendesk)
- Conflict Resolution & Problem Solving - Ottawa Food Bank
Languages
English
Full Professional
Luganda
Limited Working
Certification
Duke of Edinburgh Award Silver Medal
Timeline
Sales Associate & Customer Support Representative
The Ottawa Food Bank
04.2023 - 09.2024
Customer Service Representative & Sales Associate
Homesense
05.2020 - 03.2023
Undergraduate in BA Environmental Studies -
Carleton University
Diploma - Maths And English
Canadian Independent College
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