Wassila Laouchedi
Gatineau,QC
Summary
Recent college graduate with a degree in computer programming, transitioning from a background in the hospitality industry. Skilled in customer service, teamwork, and problem-solving, with a strong work ethic and adaptability. Eager to leverage diverse experiences and newly acquired technical knowledge in a role that values collaboration, creativity, and continuous learning. Open to exploring opportunities that align with skills and interests outside of the traditional programming sphere.
Overview
2
2
years of professional experience
Work History
Cashier
Tim Hortons
01.2023 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier Team Lead
786 Halal Restaurant
11.2022 - 12.2023
- Managing multiple tasks simultaneously in methodical manner within given deadlines.
- Supervising restaurant floor activities, ensuring the quality of customer reception and care.
- Scheduling and coordinating.
- Recruiting, training, and supervising staff.
Education
Associate of Applied Science - Computer Programming
La Cité Collégiale
Ottawa, ON06.2024
Skills
- Good command of Microsoft Office (Excel, Word, PowerPoint)
- Programming languages ( C# , Java , javascript )
- Web development ( html , css , javascript)
- Proficiency in SQL, utilizing databases for data management
- Team Collaboration
- Experience in customer assistance and support
- Problem-solving aptitude
- Team building
- Organizational abilities
- Employee Training
Languages
French
Professional Working
English
Professional Working
Arabic
Native or Bilingual
Timeline
Cashier
Tim Hortons
01.2023 - Current
Cashier Team Lead
786 Halal Restaurant
11.2022 - 12.2023
Associate of Applied Science - Computer Programming
La Cité Collégiale
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