Wasiu Aroyewun

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
• Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.

• Build and maintain a strong customer relationship with assigned business areas and wider responsibility
• Achieve Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOPs) on a daily basis
• Manage Officers by acting as a coach and mentor in order to create and maintain an engaged, motivated workforce
• Regular performance reviews and recommendations for the employee recognition program
• Apply corrective measures as required following the progressive discipline process

• Managed $10M+ SME loan portfolio with

• Slashed operational costs by 30% through audit controls and automation.

• Mentored 50+ employees, with 40% promoted within 2 years.

• Transformed business office to flagship by exceeding profitability targets
• Ensured compliance with all company policies, industry regulations, legal requirements preventing risks or potential liabilities.
• Established effective communication channels between departments, fostering collaboration and teamwork.
• Evaluated team performance metrics regularly to ensure optimal productivity levels were maintained consistently across all departments.
• Monitored industry trends to stay ahead of competitors and adapt business strategies accordingly.

• Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
• Coordinated with various departments to ensure seamless delivery of banking services across all channels.
• Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
• Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.