Wasiu Omotayo Aroyewun
Richmond,BC
Summary
I am a proactive, results-oriented professional with a friendly, meticulous, and dedicated work ethic. My versatile background encompasses Sales, inventory control, customer service, audit, and creative problem-solving expertise. I am always enthusiastic about applying my skills and knowledge to impact a company's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Allied Universal Services
Richmond, BC
10.2023 - Current
- Build and maintain a strong customer relationship with assigned business areas and wider responsibility
- Achieve Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOPs) on a daily basis
- Manage Officers by acting as a coach and mentor in order to create and maintain an engaged, motivated workforce
- Regular performance reviews and recommendations for the employee recognition program
- Apply corrective measures as required following the progressive discipline process
Parts Professional
SAGE PARTS
02.2023 - 10.2023
- Organized parts storage and stocked inventory according to established guidelines
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service, and sales standards
- Completed inventory accounts to keep records current and promote accurate ordering
- Managed timely and effective replacement of damaged or missing products
- Created and enforced detailed organization processes to increase quality and service standards
- Recorded daily activities for inventory control
- Completed sales and service documentation for customer and business records and provided receipts of purchases.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Sales Specialist
President Choice Financials
02.2022 - 02.2023
- Actively engaged with customers to educate and promote President's Choice Financial products
- Demonstrated deep understanding of customer needs to make appropriate recommendations
- Offered exceptional advice and product knowledge to customers
- Created excitement around product offerings and advocated for the brand
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Provided first-rate service to all customers and potential customers.
- Drafted, finalized and submitted paperwork to complete sales.
Profit Center Manager
UNITED BANK FOR AFRICA (UBA) PLC
07.2013 - 07.2021
- Led commercial team and ensured profitability of the business branch
- Managed relationships with all key clients
- Signed up new commercial clients and advanced facilities to increase market share
- Ensured that every team lead met deliverables
- Deliver cost-to-income ratio within the acceptable range of 30%
- Established internal audit procedures to validate and improve the accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Business Banker
Access Bank Plc
06.2011 - 06.2012
- Managed portfolio of small-scale business clients
- Advanced credit to good clients to drive their liquidity
- Signed up new clients with a turnoverof N50m-N500m annually
- Developed product papers tailored to SME businesses
- Created and executed effective online marketing and advertising campaigns
- Implemented and aligned online media tools to drive organizational objectives
Education
Master's degree - Management
University Canada
04-2023
Bachelor's Degree - Microbiology
Lagos State University
05-2005
Skills
- Digital Marketing, Sales and Data Management
- Microsoft Suites competency
- Operational Strategist
- Bookkeeping and Financial Services
- Anti-Money Laundering
- Leadership, Negotiation, and mentorship
- Verbal, written, and communication competence
- Presentation and time management
Accomplishments
- Leadership: Led a commercial team as Branch Manager at United Bank for Africa (UBA) PLC, ensuring profitability and relationship management of key clients
- Strategic Planning: Developed product papers tailored to SMEs and implemented online marketing campaigns as Business Banker at Access Bank Plc
- Project Management: Managed small-scale business portfolios and advanced credit to drive liquidity as Business Banker at Access Bank Plc
- Budgeting: Ensured cost-to-income ratio was within acceptable limits as Branch Manager at UBA PLC
- Communication and Writing Skills: Actively engaged with customers to educate and promote financial products as Sales Specialist at President Choice Financials
- Attention to Detail: Credit and Risk Trained. Also Conducted inventory control and problem-solving as Parts Pro at Sage Parts
- Competence: Consistently met deadlines and deliverables in previous roles.
Certification
- Digital Marketing Associate Certification
- SEMRUSH SEO Certification
- First Aid Certification
- Bookkeeping Certification
- BC Food Safety Certificate
Timeline
Service Delivery Manager
Allied Universal Services
10.2023 - Current
Parts Professional
SAGE PARTS
02.2023 - 10.2023
Sales Specialist
President Choice Financials
02.2022 - 02.2023
Profit Center Manager
UNITED BANK FOR AFRICA (UBA) PLC
07.2013 - 07.2021
Business Banker
Access Bank Plc
06.2011 - 06.2012
Master's degree - Management
University Canada
Bachelor's Degree - Microbiology
Lagos State University
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