Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Washara Eldridge

Los Angeles

Summary

Highly motivated seasoned professional in multiple disciplines with a desire to take on new challenges. Strong work ethic, resourceful, versatile with years of developing exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts.

Overview

11
11
years of professional experience

Work History

Part-Time Assistant Property Manager

Amulet Realty
Los Angeles
05.2022 - Current
  • Managed tenant inquiries and resolved issues efficiently.
  • Assisted in preparing lease agreements and renewal documents accurately.
  • Liaised with vendors to schedule routine maintenance and repairs effectively.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

Escrow Officer

Amulet Realty Escrow
Los Angeles
01.2019 - Current
  • Prepared escrow documents and ensure accuracy for timely closings.
  • Coordinated communication between buyers, sellers, and lenders throughout transactions.
  • Managed funds transfer and disbursement processes efficiently and securely.
  • Monitored closing activities to ensure timely completion of all transactions.
  • Maintained organized records and documentation for each transaction effectively.

Director of Customer Experience

JOANY Health
Los Angeles
02.2016 - 03.2018
  • Led customer experience initiatives to enhance user satisfaction across platforms.
  • Managed in-house and overseas CX team responsible for handling escalated customer inquiries efficiently.
  • Championed the use of CRM tools to track and manage customer interactions effectively.
  • Developed training programs for staff focused on customer service excellence.
  • Analyzed customer feedback data to identify trends and areas for operations improvement.

Customer Service Representative

Booking.com
Seattle
05.2014 - 01.2016
  • Assisted customers with booking inquiries via phone and online chat.
  • Utilized internal systems to manage reservations and modifications.
  • Maintained accurate records of customer interactions in CRM tools.

Education

Associate of Arts - Liberal Arts

Bellevue Community College
Bellevue, WA
06-2013

Skills

  • Customer relationship management
  • Team leadership
  • Problem solving
  • Attention to detail
  • Relationship building and rapport
  • Record keeping
  • Strong communication skills
  • Technical aptitude
  • Project management

Affiliations

  • DJ and Music Producer for 12 years

Timeline

Part-Time Assistant Property Manager

Amulet Realty
05.2022 - Current

Escrow Officer

Amulet Realty Escrow
01.2019 - Current

Director of Customer Experience

JOANY Health
02.2016 - 03.2018

Customer Service Representative

Booking.com
05.2014 - 01.2016

Associate of Arts - Liberal Arts

Bellevue Community College

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Washara Eldridge