Raj Patel
HAMILTON,Ontario
Summary
Dynamic Software Support Leader at Universal Automation Systems with a proven track record in enhancing customer service quality and team performance. Skilled in customer relationship management and analytical problem solving, I successfully implemented feedback mechanisms that improved service delivery, fostering cross-functional collaboration and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager - Part Time
Shoppers Drug Mart
Hamilton, Ontario
07.2024 - Current
- Assisted team in daily store operations and customer service tasks.
- Supported inventory management by organizing stock and maintaining displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with management to implement promotional activities and events.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Software Support Leader
Universal Automation Systems
Hamilton, Ontario
02.2024 - Current
- Facilitated team collaboration to enhance customer service quality and efficiency.
- Managed support requests ensuring timely responses to customer inquiries.
- Developed training materials to improve team knowledge and performance.
- Analyzed support trends to identify areas for process improvement.
- Implemented feedback mechanisms to gather customer insights for service enhancement.
- Communicated effectively with cross-functional teams to resolve issues quickly.
- Provided leadership and direction to a team of ten customer service representatives.
Assistant Team Leader
Dollarama
HAMILTON, ON
08.2022 - 07.2024
- Assisted team in daily store operations and customer service tasks.
- Supported inventory management by organizing stock and maintaining displays.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on store policies and customer interaction techniques.
- Collaborated with management to implement promotional activities and events.
- Maintained a clean and organized sales floor for an inviting atmosphere.
Customer Service Representative
Walmart
Burlington, Ontario
08.2021 - 09.2022
- Assisted customers with inquiries and resolved product-related issues.
- Processed orders and managed customer account updates efficiently.
- Collaborated with team members to enhance service delivery standards.
- Handled returns and exchanges according to company policies effectively.
- Utilized CRM software to track customer feedback and improve services.
Education
Master of Science - Computer Science
Mcmaster University
Hamilton01-2023
Bachelor's Degree - Computer Science
LJIET
Gujarat, India07-2021
Skills
- Customer relationship management
- Inventory management
- Point-of-sale operations
- Team leadership
- Training development
- Customer support strategies
- Analytical problem solving
- Cross-functional collaboration
- Time management
- Technical operations optimization
Timeline
Assistant Store Manager - Part Time
Shoppers Drug Mart
07.2024 - Current
Software Support Leader
Universal Automation Systems
02.2024 - Current
Assistant Team Leader
Dollarama
08.2022 - 07.2024
Customer Service Representative
Walmart
08.2021 - 09.2022
Master of Science - Computer Science
Mcmaster University
Bachelor's Degree - Computer Science
LJIET
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