Warren Nadarajah
Toronto,ON
Summary
Dynamic and reliable professional with a proven track record at Air Canada, adept in workplace safety and customer service excellence. Demonstrated ability to exceed performance targets through effective communication and cash handling proficiency. Recognized for outstanding problem-solving abilities and commitment to maintaining cleanliness, contributing to enhanced customer loyalty and operational efficiency.
Overview
18
18
years of professional experience
Work History
Lead Station Attendant
Air Canada, Lester B. Pearson International Airport
2010.04 - Current
- Performed routine equipment inspections, identifying issues for timely repairs and maintenance.
- Provided support during emergencies, assisting in evacuations and contacting relevant authorities when necessary.
- Facilitated smooth shift handovers by maintaining thorough records of completed tasks during shifts.
- Contributed to team success through effective communication and collaboration with colleagues.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Assisted customers with their inquiries and concerns, resolving issues promptly.
- Consistently met or exceeded performance targets set by management, demonstrating dedication to providing excellent service.
Delivery Courier
Amazon Prime Products
2021.09 - 2023.03
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Customer Service Cashier
Esso Gas Station
2007.03 - 2010.07
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
Customer Service Representative
Optima Communications
2009.08 - 2010.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor of Science - Physical Sciences
University of Jaffna
Jaffna, Srilanka09.1997
Skills
Workplace Safety
Reliability and punctuality
Cleanliness and hygiene
Cash handling proficiency
Security awareness
AVOP
RAIC
Languages
English
Full Professional
avop, raic
i have AVOP ,RAIC since 2010
Timeline
Delivery Courier
Amazon Prime Products
2021.09 - 2023.03
Lead Station Attendant
Air Canada, Lester B. Pearson International Airport
2010.04 - Current
Customer Service Representative
Optima Communications
2009.08 - 2010.03
Customer Service Cashier
Esso Gas Station
2007.03 - 2010.07
Bachelor of Science - Physical Sciences
University of Jaffna
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