Warren Kelly
Toronto,ON
Summary
Dynamic Technical Support Representative with a proven track record at Roger’s Communication, excelling in technical troubleshooting and remote support. Adept at resolving complex issues, enhancing customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service and ensuring timely resolutions for all technical challenges.
Overview
15
15
years of professional experience
Work History
Technical Support Representative
Roger’s Communication
09.2009 - 05.2024
Provide customer support and first level support for internet and tv issues
Responsible for providing resolving technical problems for customers
Communicate effectively with team members to ensure timely resolution of customers problems
Education
Associate of Arts - Liberal Arts
Ryerson University
Toronto05-1974
High School Diploma -
Leaside High School
06-1971
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
Languages
English
Timeline
Technical Support Representative
Roger’s Communication
09.2009 - 05.2024
Associate of Arts - Liberal Arts
Ryerson University
High School Diploma -
Leaside High School