Wanyu Zhao
Vancouver,BC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FSR or CSR position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Restaurant Waitress
Miss Fu In Chengdu
05.2022 - 12.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Increased sales significantly by upselling higher-end products to customers.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Bachelor of Science -
University of Toronto
Toronto, ON12.2021
Skills
- Cool Under Pressure
- Both Mandarin and English
- Conflict and Complaint Resolution
- Warm and Friendly
- Transactions and Cash Handling
- Customer Service and Rapport
- Credit and Debt Card Processing
- Team Player
- Customer Preferences
- High-Volume Environments
Timeline
Restaurant Waitress
Miss Fu In Chengdu
05.2022 - 12.2022
Bachelor of Science -
University of Toronto
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