Wanxin Lao
Union City
Summary
Second-year business marketing major with a developed skill in finance, business functions, customer service through extensive hands-on experience. Proven ability to adapt quickly and maintain exceptional guest service standards in fast-paced environments. Demonstrated leadership, communication , and project management capabilities with applied problem-solving skills. Passionate about innovation and dedicated to continuous learning, ready to drive impactful contributions to business growth and success.
Overview
4
4
years of professional experience
Work History
Student Assistant
Ohlone Community College
03.2024 - Current
- Assisted faculty with administrative tasks, ensuring smooth daily operations.
- Help with career fairs and other organizations.
- Data entry with Excel.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Taking care of the front desk and answering phone calls in a professional manner.
Shift Leader/Restaurant Server
Break Your Fast
06.2023 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on service protocols and customer engagement techniques.
- Managed inventory levels, coordinating supply orders to maintain optimal stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
Restaurant Server
Chef Teriyaki
06.2021 - 12.2021
- Established and maintained excellent customer relationships, facilitating data management regarding menu items, prices, promotions, and events.
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted other servers as needed during busy peak times or special events.
- Checked back with guests periodically to ensure satisfaction with the food and service.
Education
GED -
James Logan High School
Union City03-2024
Associate of Arts - Business Administration And Management
Ohlone College
Fremont, CA06-2026
Skills
- Multilingual: Proficient in Cantonese, Mandarin, and English
- Flexible in dynamic environments
- Customer service expertise
- Staff training
- Front desk operations
- Health and safety compliance
Activities and Hobbies
- Began a club called the "Growth & Connections" in High School
- Was a manager for mobile competitive ESports team online
- Enjoy exploring and trying new things
Timeline
Student Assistant
Ohlone Community College
03.2024 - Current
Shift Leader/Restaurant Server
Break Your Fast
06.2023 - Current
Restaurant Server
Chef Teriyaki
06.2021 - 12.2021
GED -
James Logan High School
Associate of Arts - Business Administration And Management
Ohlone College