Wanthu Mwikisa
Caledon,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in facilities and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Aspira Retirement Living
Markham, ON
04.2024 - 05.2024
- Assisted clients with personal care tasks such as hygiene, toileting, dressing, and eating
- Monitored clients’ conditions, promptly reporting any unusual changes to supervisors or nurses
- Aided in turning, moving, and providing comfort measures to clients, including assistance with physical lifts
- Offered emotional and social support to clients and their families, enhancing their overall well-being
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Personal Support Worker
Sienna Senior Living
Brampton, ON
02.2024 - 04.2024
- Assisted residents with daily personal care needs including hygiene, toileting, dressing, and eating
- Monitored residents’ conditions and reported any unusual changes to supervisors or nurses
- Aided in turning, moving, and providing comfort measures to residents, as well as assisting with mechanical and physical lifts
- Offered emotional and social support to residents and their families, contributing to a supportive living environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
Health Care Aide Private Family
Private Family Client
Etobicoke, ON
09.2019 - 04.2020
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Health Care Aide
Private Family
Etobicoke, ON
09.2019 - 04.2020
- Assisted and supported client and spouse with activities of daily living – supervised hygiene, medication reminders, provided personal care and companionship to the clients
- General housekeeping, sweeping, moping, dusting
- Grocery shopping, escorts to medical appointments
- Promoted the dignity, independence, respect and self-esteem of the client and their spouse
- Meal preparation and assisted in maintaining safe and clean home for the clients
Customer Service Representative
Western Union
Lusaka, Zambia
09.2016 - 03.2019
- Provided a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence
- Selling and receiving cash and record properly and enter the Point of Sale system (fine count all monies received and given out)
- Registered new customers quickly and efficiently
- Promoted all products and services
- Completed all products and services transactions in the Point-of-Sale system
- Issued Loans quickly and efficiently ensuring risk assessment strategies were utilized
- Cashed checks quickly and efficiently ensuring risk assessment strategies were utilized
Education
Diploma in Business Management - Business Management
Zib-Zib College
Kitwe, Zambia12.2020
Personal Support Worker -
Trios College
05.2024
Skills
- Competent in the use of Internet, Email and Microsoft programs
- Quick learner, Honest, Punctual and Responsible
- Ability to communicate effectively and positively in all situations
- Dependable, motivated and open to Constructive criticism
- Flexible, Team Oriented, Excellent Organizational Skills C Leadership skills, Creative and Emotional Intelligence
- Mobility Assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
- Patient Care
- Privacy and confidentiality
- Palliative Care
- Cultural Sensitivity
- Compassionate Care
- Clinical Documentation
- Elderly Care
- First aid and safety
- Multitasking and Organization
- ADL Assistance
- Respectful and Compassionate
- Verbal and written communication skills
- Daily living assistance
- Problem-Solving
- Hoyer Lifting Equipment
- Documentation
- Housekeeping
- Incident Reporting
- Special Needs Care
- Compassionate communication
- Behavior redirection
Certification
- CPR and First Aid - Red Cross Approved November (October 2023 - Updated)
- Moving and handling (supporting users with special equipment)
- Medications assistance
References
Multiple references available upon request
Languages
English
Full Professional
Timeline
Personal Support Worker
Aspira Retirement Living
04.2024 - 05.2024
Personal Support Worker
Sienna Senior Living
02.2024 - 04.2024
Health Care Aide Private Family
Private Family Client
09.2019 - 04.2020
Health Care Aide
Private Family
09.2019 - 04.2020
Customer Service Representative
Western Union
09.2016 - 03.2019
Diploma in Business Management - Business Management
Zib-Zib College
Personal Support Worker -
Trios College