LaKasha Johnson
Bowmanville,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and become an efficient transit service operator.
Overview
20
20
years of professional experience
Work History
Personal Support Worker
VHA Home Healthcare
Clarington, Ontario
01.2014 - Current
- Provided holistic care to all clients, assisted clients with activities of daily living
- Provide personal care, hygiene, and physical assistance
- Monitor client’s condition and inform supervisor in case of an unusual change
- Prepare and cook client meals and assist clients with feeding
- Perform general household tasks and run errands when required
- Allow clients to dictate their own care while encouraging independence
- Perform light housekeeping tasks, and clean client area
- Make up the client’s bed while creating an organized and clean environment
Volunteer/Clerical
Pinegrove (Long-Term Care Home)
Woodbridge, ON
01.2018 - 12.2018
- Professionally greet all visitors to the home upon their entrance
- Answer all phone calls and emails;
- Take phone messages and relay relevant information to the intended party
- Perform general administrative and clerical duties such as filing, scanning, faxing, sorting, restocking supplies, preparing files/charts for new admissions etc
- Provided excellent customer service to all residents/visitors by knowledgably answering questions; proactively solving problems; and creating a welcoming environment
- Schedule and complete facility tours for facility applicants/drop ins
Call Centre Contact Agent
Nanos Research Company
Toronto
01.2005 - 12.2008
- Conducted surveys throughout the country regarding political and medical issues
- Tracked and reported all call types and service issues
- Provided excellent customer service to all customers
Education
Standard First Aid & CPR -
Red Cross
01.2024
N95 Mask Fit Testing -
01.2024
Medical Terminology & Standard -
Red Cross
01.2018
Personal Support Worker Certification -
Centennial College
01.2013
Skills
- MS Office
- Microsoft Word
- Excel
- PowerPoint
- Internet programs
- Customer Relations Skills
- Multitasking
- Organizational skills
- Office tasks
- Administrative tasks
- Scheduling coordination
- Clean Driving Record
- Client Assistance
- Mobility Support
- Healthcare documentation
- Compassionate Care
- Cultural Sensitivity
- Clinical Documentation
References
available upon request.
Additionalcontact
La Kasha Johnson, (647) 270-1114, ljohns37@outlook.com, 23 Lander Crescent, Bowmanville, Ontario, L1C 0L5
Timeline
Volunteer/Clerical
Pinegrove (Long-Term Care Home)
01.2018 - 12.2018
Personal Support Worker
VHA Home Healthcare
01.2014 - Current
Call Centre Contact Agent
Nanos Research Company
01.2005 - 12.2008
Standard First Aid & CPR -
Red Cross
N95 Mask Fit Testing -
Medical Terminology & Standard -
Red Cross
Personal Support Worker Certification -
Centennial College
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