Wanhua Huang
Calgary,AB
Summary
Talented Accounts Receivable Specialist with over 10 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
CHINESE CULTURAL CENTRE CUISINE
Calgary, AB
02.2020 - 06.2022
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Developed menus that met nutritional requirements while staying within budget guidelines.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
Process Lead
Capgemini Business Services (China) Ltd
, Outside Of Canada
03.2005 - 11.2019
- Coordinated and supervised the daily activities of Accounts Receivable team members.
- Provided guidance, support and training to ensure that all goals were met in a timely manner.
- Developed strategies for improving customer service processes and procedures.
- Implemented policies and procedures to increase efficiency of Accounts Receivable operations.
- Monitored accounts receivable balances ensuring accurate payments and collections.
- Investigated customer inquiries, resolving discrepancies with customers as needed.
Education
BBA - Human Resource Management
South China Normal University
China07-2008
Academic English
Bow Valley College
Calgary, ABSkills
- Goal-Oriented
- Account Investigation
- Process Improvement
- Quality Assurance Controls
- Clear Communication
- Adaptability and Flexibility
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
- Six Sigma Green Belt Certification
Timeline
Food Service Supervisor
CHINESE CULTURAL CENTRE CUISINE
02.2020 - 06.2022
Process Lead
Capgemini Business Services (China) Ltd
03.2005 - 11.2019
BBA - Human Resource Management
South China Normal University
Academic English
Bow Valley College
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