Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Walter Perez

Anaheim

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Service Concierge

Mercedes- Benz of Anaheim Hills
03.2021 - 02.2024
  • Streamlined service processes for improved guest experiences and increased repeat business.
  • Enhanced customer satisfaction by providing personalized and efficient concierge services.
  • Fostered a culture of teamwork among fellow concierge staff members, leading to increased productivity levels.
  • Coordinated guest transportation arrangements, ensuring seamless travel experiences.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.

Sales Lead Keyholder

The Ferrari Store
03.2012 - 04.2018
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.

Sales Supervisor

Nine West
02.2008 - 04.2016
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Education

High School Diploma -

Fairfax High School
7850 Melrose Ave

Skills

  • Strong multitasking
  • Team player mentality
  • Reliability and punctuality
  • Exceptional communication
  • Resourcefulness and initiative
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Hospitality
  • Cash handling
  • Guest experiences
  • Guest services
  • Telephone etiquette
  • Outstanding customer service
  • Cash handling proficiency
  • Workplace safety
  • Inventory monitoring
  • Employee scheduling
  • Bank deposits
  • Quick learner
  • Safe driving
  • Goal oriented
  • Vehicle inspection and transport
  • Deliveries
  • Drawer counting
  • Reliable and responsible
  • Register opening and closing
  • Retail merchandising
  • Strong communication and interpersonal skills

Languages

Spanish
Full Professional

Timeline

Service Concierge

Mercedes- Benz of Anaheim Hills
03.2021 - 02.2024

Sales Lead Keyholder

The Ferrari Store
03.2012 - 04.2018

Sales Supervisor

Nine West
02.2008 - 04.2016

High School Diploma -

Fairfax High School

Similar Profiles

CREATE PROFILE
Walter Perez