Oleksandra Vynohradov
Edmonton,AB
Overview
5
5
years of professional experience
Work History
Front Office Manager
A&J Flooring
Edmonton, Alberta
01.2024 - 07.2025
- Managed daily operations of front office area for customer service excellence.
- Coordinated scheduling and appointments for flooring consultations and installations.
- Oversaw inventory management and tracked supplies for office efficiency.
- Handled customer inquiries, complaints, and provided solutions promptly.
- Assisted in implementing office policies to enhance workflow effectiveness.
Front Desk Receptionist
Right Choice Cleaning
Edmonton, Alberta
12.2022 - 11.2023
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Organized and maintained office supplies, ensuring readiness for daily operations.
- Processed incoming and outgoing mail, maintaining timely communication flow.
- Maintained accurate client records, ensuring confidentiality and compliance with policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
petstore owner
OSSE Pets
Odessa , Ukraine
06.2020 - 03.2022
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and reach target audiences.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Trained and supervised staff to improve service delivery and operational processes.
- Established vendor relationships for sourcing quality products at competitive prices.
- Implemented customer feedback systems to gather insights for service improvement.
Education
High School Diploma -
Odessa #8 School
Odessa Ukraine 01-2013
BBA -
National University of Odessa
Odessa Ukraine 06-2007
Skills
- Office management
- Customer service
- Inventory control
- Scheduling appointments
- Workflow optimization
- Relationship management
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Front Office Manager
A&J Flooring
01.2024 - 07.2025
Front Desk Receptionist
Right Choice Cleaning
12.2022 - 11.2023
petstore owner
OSSE Pets
06.2020 - 03.2022
High School Diploma -
Odessa #8 School
BBA -
National University of Odessa