Blessing Irabor
Calgary,AB
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Front Office Manager
Rush Hotel
12.2022 - 04.2023
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Received packages and mail at front desk and dispersed to correct employees.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained financial accuracy by collecting deposits, fees and payments.
Receptionist
Lundry Box Limited
01.2022 - 11.2022
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated multi-line telephone system to independently handle over 75 calls each day.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Accurately inputted all patient and insurance information into company's computer system using microsoft word and microsoft office
- Processed many invoices each day and mailed documentation to clients.
- Posted payments to accounts and maintained records.
- Reviewed many cases per week and verified insurance coverage information.
- Verified client information by analyzing existing evidence on file.
- Worked with customers to understand needs and provide excellent service.
Housekeeping Attendant
Juliana"s Motel
06.2021 - 12.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
Education
High School Diploma -
Army Children High School
Lagos Nigeria09.2003
Skills
- Office administration
- Telephone etiquette
- Decision-Making Abilities
- Sensitive Information Handling
- Problem-solving skills
- Time management
- Scheduling
- Expense reporting
- File management
- Sorting and labeling
- Verbal and written communication
- Technical Support
- Strategic Planning
- Meeting scheduling
- Office organization
- Project Management
- Office management
- Filing
- Cash Handling
- Mail handling
- Administrative support
- Staff Management
- Problem-solving
- Bookkeeping
- Mail sorting
- Word processing
- Business administration
- Researching skills
Timeline
Front Office Manager
Rush Hotel
12.2022 - 04.2023
Receptionist
Lundry Box Limited
01.2022 - 11.2022
Housekeeping Attendant
Juliana"s Motel
06.2021 - 12.2021
High School Diploma -
Army Children High School
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