Walid Benallal Hassani
Ottawa,ON
Summary
Dynamic customer service professional with extensive experience, excelling in conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and critical thinking, consistently achieving high satisfaction rates in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DoorDash
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales and Marketing Associate
RPM Energy Solutions
06.2022 - 11.2023
- Conducted door to door sales
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Developed customized sales pitches tailored to individual client needs, enhancing closing ratios.
- Monitored industry trends to stay ahead of competitors and maintain a competitive edge in the market
Warehouse Manager
Joeyco
02.2022 - 05.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Implemented company policies to maintain a secure work environment.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Warehouse Associate
Purolator
06.2020 - 11.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Restaurant Manager
La Noce
12.2018 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Call Center Representative
PCS Mastercard
06.2016 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Ontario Advanced Diploma - Accounting
Algonquin College
Ottawa, None01.2025
Post-Baccalaureate Diploma - Business Management
Pitrate Business School
Fes07.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Conflict resolution
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
DoorDash
02.2024 - Current
Sales and Marketing Associate
RPM Energy Solutions
06.2022 - 11.2023
Warehouse Manager
Joeyco
02.2022 - 05.2022
Warehouse Associate
Purolator
06.2020 - 11.2020
Restaurant Manager
La Noce
12.2018 - 02.2020
Call Center Representative
PCS Mastercard
06.2016 - 10.2018
Ontario Advanced Diploma - Accounting
Algonquin College
Post-Baccalaureate Diploma - Business Management
Pitrate Business School
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