Wajiha Qazi
Milton,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Reliance Home Comfort. Excelled in conflict resolution and active listening, contributing to significant sales growth. Skilled in Microsoft Excel and adept at managing high-stress situations, ensuring positive outcomes in customer service and call center operations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Reliance Home Comfort
01.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Zedd Customer Solutions
07.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Voysus Group INC.
03.2013 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Early Childhood Care And Education
Seneca College of Applied Arts And Technology
North York, ON10.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Conflict Resolution
Computer Proficiency
Call center experience
Problem Resolution
Microsoft Excel
Call Center Operations
Appointment Scheduling
Microsoft PowerPoint
Live chat support
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Additional Information
References available on request
Timeline
Customer Service Representative
Reliance Home Comfort
01.2023 - 08.2024
Customer Service Representative
Zedd Customer Solutions
07.2015 - 03.2016
Customer Service Representative
Voysus Group INC.
03.2013 - 06.2014
Bachelor of Arts - Early Childhood Care And Education
Seneca College of Applied Arts And Technology
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