Wajeeha (Sam) Yousaf
Edmonton,AB
Summary
Proactive and results-driven, I excelled at Forensics Plus Inc. as a Customer Service Representative, where I significantly enhanced customer loyalty by adeptly resolving complaints and providing timely, accurate information. My expertise in problem-solving and active listening, coupled with a strong ability to adapt and learn, drove improvements in customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Forensics Plus Inc.
07.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
No Degree - Medical First Responder
Northern Alberta Institute of Technology
Edmonton, None09-2024
High School Diploma -
W.P Wagner
Edmonton, AB06-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Certification
- NAIT Medical First Responder (MFR) Advanced First Aid Certification
- International Trauma Life Support (ITLS) Basic Provider Certification
- Heart and Stroke Foundation of Canada - Basic Life Support - Level C Certification
- Heart and Stroke Standard First Aid Level C
Timeline
Customer Service Representative
Forensics Plus Inc.
07.2023 - 05.2024
No Degree - Medical First Responder
Northern Alberta Institute of Technology
High School Diploma -
W.P Wagner
Similar Profiles
Crystal Dee MasonCrystal Dee Mason
Manager, Learning Experience Design at Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)Manager, Learning Experience Design at Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)
Alexandre MorelAlexandre Morel
Director of Speech at Equality in ForensicsDirector of Speech at Equality in Forensics
Terry SnearyTerry Sneary
Owner / Digital Forensic Examiner at K9 Digital ForensicsOwner / Digital Forensic Examiner at K9 Digital Forensics
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta