Waheedah Haniff
33 Secord Crescent, Brampton,Ontario
Summary
Dynamic insurance professional with extensive experience managing high-volume automobile and accident benefits claims. Proven track record in negotiating fair settlements, enhancing client trust, and ensuring compliance with industry regulations, all while achieving productivity and quality standards that drive customer satisfaction.
Overview
34
34
years of professional experience
Work History
Senior Desktop Auto Claims Adjuster
ClaimsPro LP
01.2013 - Current
- Manage a high-volume portfolio of automobile and accident benefits claims across Ontario.
- Investigate liability by reviewing police reports, witness statements, photographs, and supporting documentation.
- Obtain recorded statements from insureds, claimants, and witnesses.
- Negotiated fair and timely settlements for first-party and third-party property damage claims, enhancing client satisfaction and trust.
- Handle third-party subrogation demands and recovery opportunities.
- Authorize payments up to: $15,000 Property Damage, $25,000 Accident Benefits.
- Ensured compliance with company policies, provincial legislation, and service standards, mitigating risks and maintaining operational integrity.
- Delivered exceptional customer service while achieving productivity and quality standards, contributing to positive customer experiences and retention.
- Managed operations for Enterprise Rent-A-Car unit
Desktop Auto, Property & Bodily Injury Adjuster
ClaimsPro LP
01.2009 - 01.2013
- Managed automobile, property, and bodily injury claims from first notice of loss through final resolution.
- Managed claims valued up to $50,000.
- Conducted comprehensive investigations utilizing police reports, statements, repair estimates, and liability assessments to determine claim validity.
- Negotiated settlements and resolved subrogation matters, achieving favorable outcomes for both the company and claimants.
- Processed payments, correspondence, and documentation accurately and efficiently.
- Maintained service excellence by consistently meeting productivity and quality targets, ensuring high levels of customer satisfaction.
- Dedicated to providing exceptional service at Zenith Insurance Unit.
Administrative Assistant
ClaimsPro LP
01.2007 - 01.2009
- Supported claims adjusters with administrative tasks, ensuring accuracy and efficiency in claims processing.
- Processed invoices and claim payments, contributing to timely financial operations.
- Scanned, indexed, and maintained electronic claim files.
- Answered customer inquiries in claims call queue, enhancing customer experience.
- Managed operations for Zenith Insurance Unit
Adjustment Officer
Symcor Inc.
01.1997 - 01.2007
- Processed financial adjustments accurately to ensure compliance with service level agreements.
- Identified operational trends and recommended process improvements to reduce errors.
- Assisted in maintaining departmental productivity and quality standards.
- Distributed reports and processing documentation to facilitate timely decision-making.
- Prepared financial statements and operated APCS systems.
- Recognized team achievements and promoted a collaborative work environment.
Proof & Encoding Operator
Toronto Operations Service Centre
01.1994 - 01.1997
- Encoded MICR lines for cheques and financial documents, ensuring data integrity for processing.
- Achieved minimal error rates while exceeding productivity benchmarks, contributing to overall operational efficiency.
- Processed over 2,000 financial items per hour while maintaining exceptional accuracy.
Bank Teller
Bank of Montreal
01.1993 - 01.1994
- Delivered exceptional customer service, fostering trust while managing confidential financial information.
- Processed deposits, withdrawals, loans, drafts, foreign currency transactions, and money orders, ensuring accuracy and efficiency in all transactions.
- Maintained accuracy in transaction processing and cash balancing.
- Handled telephone and credit card transactions, providing prompt assistance at the front desk.
Education
Chartered Insurance Professional (CIP) - Principles and Practice of Insurance, Automobile Insurance, Insurance on Property, Essentials of Loss Adjusting, Advanced Loss Adjusting, Bodily Injury Claims, Claims Management, Liability Insurance, Fraud Awareness
Insurance Institute of Canada
Seneca College
Toronto, OntarioSkills
- Claims resolution
- Liability claims
- Accident claims
- Bodily Injury Claims
- Coverage Analysis
- Negotiation skills
- Litigation Support
- Subrogation Recovery
- Client Relationship Management
- Risk Assessment
- Regulatory Compliance
- Reserve Management
- Claims Documentation
- Relationship management
- Team Collaboration
- Claims Management Software
Volunteer Experience
Mayoral Campaign Volunteer, 2010
Timeline
Senior Desktop Auto Claims Adjuster
ClaimsPro LP
01.2013 - Current
Desktop Auto, Property & Bodily Injury Adjuster
ClaimsPro LP
01.2009 - 01.2013
Administrative Assistant
ClaimsPro LP
01.2007 - 01.2009
Adjustment Officer
Symcor Inc.
01.1997 - 01.2007
Proof & Encoding Operator
Toronto Operations Service Centre
01.1994 - 01.1997
Bank Teller
Bank of Montreal
01.1993 - 01.1994
Chartered Insurance Professional (CIP) - Principles and Practice of Insurance, Automobile Insurance, Insurance on Property, Essentials of Loss Adjusting, Advanced Loss Adjusting, Bodily Injury Claims, Claims Management, Liability Insurance, Fraud Awareness
Insurance Institute of Canada
Seneca College