SINDY RAMASAMY, CIP,ACIP, CRM
Toronto,Canada
Summary
Dynamic insurance professional with over 10 years of experience in claims management, training, and technical expertise in auto and property claims. Proven track record in leadership, conflict resolution, and risk mitigation. Currently pursuing the Fellow Chartered Insurance Professional (FCIP) designation to further elevate industry knowledge and impact. Adept at managing high-severity claims, mentoring teams, and delivering exceptional customer service in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Technical Claims Specialist & Senior Claims Adjuster
Allstate Insurance of Canada
07.2023 - Current
- Lead a team of adjusters in handling complex auto property damage claims, including total losses and theft claims
- Provide technical expertise to ensure high-quality claim assessments and settlements, improving team productivity and client satisfaction
- Collaborate with defense counsel and claimants, maintaining a high standard of customer service and litigation management
- Contract via Greater Toronto Adjusters
CIP Instructor - Business of Insurance (C16) Instructor
Insurance Institute of Canada
- Current
- Educate and mentor the next generation of insurance professionals through comprehensive in-person and virtual training
- Develop and deliver curriculum content, ensuring alignment with industry standards and best practices
Senior Claims Adjuster
Allstate Insurance of Canada
07.2022 - 07.2023
- Specialized in bodily injury and high-severity auto claims, managing liability decisions, and negotiating settlements
- Conducted thorough investigations and worked with legal teams to resolve claims efficiently and within regulatory frameworks
- Contract via Greater Toronto Adjusters
Senior Claims Adjuster
SCM (Claimspro) / Economical, Intact, & Allstate
05.2021 - 07.2022
- Managed high-volume auto claims, specializing in total losses and commercial auto claims
- Led investigations and successfully resolved claims while meeting or exceeding performance targets
Senior Claims Adjuster
Royal Sun Alliance
05.2014 - 10.2018
- Focused on special investigation and total loss claims, playing a pivotal role in detecting fraudulent claims and mitigating risks
- Utilized advanced data analysis to identify suspicious claims, minimizing financial exposure
Claims Examiner
Avis Budget Group
05.2010 - 05.2014
- Processed and evaluated automotive claims, providing exceptional customer service and maintaining detailed, accurate documentation
Education
Fellow Chartered Insurance Professional (FCIP) Candidate -
Insurance Institute of Canada
Certificate in Teaching Techniques -
Insurance Institute of Canada
Advanced Chartered Insurance Professional (ACIP) -
Insurance Institute of Canada
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
Certified Risk Management (CRM) Designation -
York University
Skills
- Claims Leadership
- Expertise in auto and property claims
- Bodily injury claims
- Total losses
- Special investigation claims
- Team Leadership
- Training
- Operational efficiency
- Risk Mitigation
- Compliance
- Analytical skills
- Fraud prevention
- Regulatory compliance
- Litigation Management
- Conflict Resolution
- Negotiating settlements
- Customer-Centric Service
- Claims processing
- Claims resolution
Additional Information
Actively involved in community service and professional development initiatives., Passionate about continuous learning and leveraging technology to improve claims processes.
Timeline
Technical Claims Specialist & Senior Claims Adjuster
Allstate Insurance of Canada
07.2023 - Current
Senior Claims Adjuster
Allstate Insurance of Canada
07.2022 - 07.2023
Senior Claims Adjuster
SCM (Claimspro) / Economical, Intact, & Allstate
05.2021 - 07.2022
Senior Claims Adjuster
Royal Sun Alliance
05.2014 - 10.2018
Claims Examiner
Avis Budget Group
05.2010 - 05.2014
CIP Instructor - Business of Insurance (C16) Instructor
Insurance Institute of Canada
- Current
Fellow Chartered Insurance Professional (FCIP) Candidate -
Insurance Institute of Canada
Certificate in Teaching Techniques -
Insurance Institute of Canada
Advanced Chartered Insurance Professional (ACIP) -
Insurance Institute of Canada
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
Certified Risk Management (CRM) Designation -
York University
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