Wageesha Thalpawila
Mississauga,ON
Summary
Customer experience professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and creative problem-solving. Effective team collaborator with an adaptable personality that prioritizes efficiency, ensuring customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Brampton Flight Centre
03.2018 - Current
- Provided exceptional flight training customer support while executing problem solving skills and escalation management.
- Implemented solutions to enhance service delivery, efficiency and cross-communication across all teams.
- Promoted efficiency within processes through regular collaboration and observation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained excellent phone and online support service levels which resulted in increased customer loyalty and elevated user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires on customer service protocols and system navigation to support their successful integration to the team.
- Supported store operations including inventory and setting up visual merchandising.
Hostess and Cashier
Schakasz Dessert Bar
05.2016 - 01.2018
- Managed guest seating arrangements to optimize restaurant flow and enhance customer experience.
- Facilitated effective communication between front-of-house and kitchen staff to ensure timely service.
- Trained new hostesses on reservation systems and greeting protocols for seamless operations.
Education
Commercial Pilot License - Aviation
Brampton Flight Center
Cheltenham, ON03-2024
Private Pilot License - Aviation
Fly Southern
Colombo, Sri Lanka 12-2017
Skills
- Silverware POS Systems
- Total FBO Systems
- Wingman Reservations System
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
Timeline
Customer Service Representative
Brampton Flight Centre
03.2018 - Current
Hostess and Cashier
Schakasz Dessert Bar
05.2016 - 01.2018
Commercial Pilot License - Aviation
Brampton Flight Center
Private Pilot License - Aviation
Fly Southern