Summary
Overview
Work History
Education
Skills
Languages
Accreditation
Timeline
Generic

Penny Juras

Toronto,ON

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

11
11
years of professional experience

Work History

Server/Sommelier

Intercontinental Hotel Toronto, IHG
11.2023 - Current
  • Able to perform the role as server in various services at Azure Restaurant which include Breakfast service, Lunch, Dinner and Private events
  • Assisted with wine pairings for the dinner menu to help increase wine sales and create ease for accurate pairings
  • Helped create the All-Canadian Wine List that will be released this fall season
  • Enjoy working in a fast-paced team environment and able to handle high stressful situations with ease

Bartender

Budweiser Stage, Legends
01.2023 - 01.2024
  • Enjoys working under pressure while contributing to a positive team work environment
  • Proficient in creating guest checks and payments
  • Understands the importance of following both internal and AGCO liquor laws

Sommelier/Server

Ritz Carlton
02.2014 - 11.2020
  • Responsible for training new employees on the various menus offered throughout the hotel, company procedures and other rateable procedures
  • Provide excellent customer service towards VIPs and other important dignitaries
  • Incorporate wine education to the extensive in-house wine list
  • Create wine pairings to extensive personalized menus including special events
  • Serving wine as a Sommelier and Server in the Bar/Lounges and being solo floor Sommelier at Toca restaurant
  • Regularly assist the wine director with the monthly inventory controls of Toca restaurant and regular wine cellar maintenance

Education

Sommelier - Sommelier

George Brown College
Toronto, None
12.2017

Bachelor of Accounting -

Ryerson University
Toronto
01.2003

Mixologist Certificate Program -

Toronto School of Bartending
Toronto
01.2003

Skills

  • Smart Serve certified
  • Pixel Point
  • Squirrel
  • Micros
  • Silverware POS systems
  • Word
  • Common office applications
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques

Languages

English
Native or Bilingual

Accreditation

  • Food Handlers Certification
  • Brewers Assistant Certification
  • American Cicerone Certification Level 2
  • Canadian Association of Professional Sommeliers, Ontario
  • Canadian Sommelier Certification, 2017
  • Ryerson University, Bachelor of Accounting, 2003
  • Toronto School of Bartending, Mixologist Certificate Program, 2003

Timeline

Server/Sommelier

Intercontinental Hotel Toronto, IHG
11.2023 - Current

Bartender

Budweiser Stage, Legends
01.2023 - 01.2024

Sommelier/Server

Ritz Carlton
02.2014 - 11.2020

Bachelor of Accounting -

Ryerson University

Mixologist Certificate Program -

Toronto School of Bartending

Sommelier - Sommelier

George Brown College
Penny Juras