WAEEL AHMED HASSAN ADOLAI
Toronto,ON
Summary
Dedicated and results-driven professional with a commitment to honesty and ambition, seeking a position in customer service within a reputable company. Eager to leverage knowledge and skills while actively contributing to the team and gaining valuable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
In-Flight Director
Flair Airlines
08.2023 - Current
- Demonstrated consistent role model leadership behaviors in leadership demonstrations
- Adhered to the Flair Airlines Flight Attendant Manual, ensuring passengers' safety and comfort
- Maintained a strong safety focus as an onboard leader within the context of onboard leadership
- Monitored, supervised, and coached the Cabin Crew as part of crew management responsibilities
- Played a crucial role in assisting passengers, in addition to fulfilling crew management duties
- Accountable as the In-Flight Director for ensuring consistent adherence to onboard service standards and safety measures.
Flight Attendant
Flair Airlines
07.2022 - 08.2023
- Ensure the safe and efficient movement of Flair customers by adhering to established procedures
- Provide customer service excellence, creating a welcoming and comfortable environment onboard aircraft
- Project a warm, caring, and empathetic professional image consistently
- Prioritize safety, offering leadership, direction, and assistance to customers and colleagues as required
- Execute all pre-flight, in-flight, and post-flight duties in strict accordance with Canadian Aviation Regulations and Company Standard Operation Procedures and Policies
- Demonstrate critical thinking and decision-making abilities in emergency situations.
Nike Warehouse by (Arrow Work Force Solution)
01.2020 - 03.2020
- Independently manage the end-to-end process of order fulfillment, including picking, packing, and shipping
- Efficiently receive, verify, and accurately store incoming stock
- Replenish picking locations and unload trailers to maintain optimal inventory levels
- Execute precise movement of pallets to designated locations by reading and scanning labels
- Utilize RF guns for scanning items and boxes during the replenishment process.
La Rocca Cakes by (Arrow Work Force Solution)
01.2019 - 08.2019
- Independently execute order fulfillment processes, encompassing the precise picking, packing, and shipping of orders
- Efficiently receive, inspect, and accurately store incoming stock, ensuring swift and accurate inventory management
- Proactively replenish picking locations and unload trailers to sustain optimal stock availability.
Shift Supervisor
Tim Horton
02.2018 - 12.2018
- Assume the role of team captain, providing leadership and guidance to restaurant team members
- Assist crew members, ensuring the delivery of exceptional customer service in all interactions
- Report workplace incidents promptly to both the manager and assistant manager, and actively participate in training new employees.
Team Member
Tim Horton
10.2017 - 02.2018
- Proficiently performed diverse roles including cashiering, store-front management, counter service, baking, and drive-thru responsibilities
- Prioritized customer satisfaction through courteous greetings and attentive service
- Managed various tasks such as taking food orders, food preparation and baking, operating cash registers, and maintaining cleanliness and sanitation standards in the store
- Adhered to rigorous standards in the proper handling and storage of food to ensure safety and compliance.
Education
Collage Diploma - Big Data Analytics
Canadian College of Business, Science & Technology
Toronto, ON01.2025
Ontario High School Diploma -
City Adult Learning Centre
Toronto, ON01.2022
Collage Diploma - Flight Services: Ground Operation and Cabin Management
Seneca College
Toronto, ON12.2021
Skills
- Demonstrated excellent customer service with strong relational skills
- Effective communication abilities, both interpersonal and written
- Proven problem-solving skills with a focus on timely resolution
- Skillful management of difficult or unexpected situations with customers, emphasizing effectiveness and respect
- Positive, hardworking, punctual, and reliable professional
- Team player with the capability to work independently
- Extensive experience working within multicultural environments
- Bilingual proficiency in English (Fluent), Arabic (Native), and Eritrean [Tigre] (Native)
- Possession of a valid G License
- Holder of a valid Ontario Security License
- OTEC Certified
- Proficient in MS PowerPoint, Excel, and Word
- Operational Efficiency
- Aircraft emergency protocols
- Airport Certified Employee - Restricted Area Identity Card (RAIC)
- Emergency Response
- Aircraft Systems Knowledge
- Aircraft operations procedures
- Security Protocols
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Ontario Private Security & Investigative Services License - 4 Years
Timeline
In-Flight Director
Flair Airlines
08.2023 - Current
Flight Attendant
Flair Airlines
07.2022 - 08.2023
Nike Warehouse by (Arrow Work Force Solution)
01.2020 - 03.2020
La Rocca Cakes by (Arrow Work Force Solution)
01.2019 - 08.2019
Shift Supervisor
Tim Horton
02.2018 - 12.2018
Team Member
Tim Horton
10.2017 - 02.2018
Collage Diploma - Big Data Analytics
Canadian College of Business, Science & Technology
Ontario High School Diploma -
City Adult Learning Centre
Collage Diploma - Flight Services: Ground Operation and Cabin Management
Seneca College
- Ontario Private Security & Investigative Services License - 4 Years
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