Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Orellana

Toronto,ON

Summary

Enthusiastic, bilingual (English and Spanish) candidate with strong communication skills, and six years of customer service experience. Poised, personable, and dedicated to a team-driven environment. Known for excellent customer relations and a welcoming attitude. Ready to help achieve the company's goals.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Air Transat
Toronto, Ontario
04.2024 - Current
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Restocked and organized food, beverage and passenger items inventory.
  • Responded to medical emergencies as needed during flights.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

Server/Bartender

Jack Astor's
Toronto, Ontario
04.2017 - Current
  • Eight years of job experience in providing exceptional customer service in a fast-paced environment.
  • Prepare alcoholic or non-alcoholic beverages for bar and restaurant patrons. Clean and restock the bar area. Assist with bar inventory controls.
  • Cultivated warm relationships with regular customers.
  • Carry out complete opening, closing, and shift change duties to keep the restaurant working efficiently.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bachelor of Arts - Graphic Design

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
07-2020

Diploma - Flight Services

Seneca College of Applied Arts And Technology
Markham, ON
09.2016

Skills

  • Demonstrated experience in customer service
  • Critical thinking
  • Excellent communication skills
  • Strong work ethic
  • Excellent interpersonal skills
  • Ability to work independently and as a member of a team
  • Great attention to detail
  • Ability to remain calm under pressure

References

References available upon request.

Timeline

Flight Attendant

Air Transat
04.2024 - Current

Server/Bartender

Jack Astor's
04.2017 - Current

Bachelor of Arts - Graphic Design

Conestoga College Institute of Technology And Advanced Learning

Diploma - Flight Services

Seneca College of Applied Arts And Technology

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Vanessa Orellana