Waare Hassan
Toronto,Canada
Summary
Dedicated and community-focused professional with extensive experience in customer service, conflict resolution, safety supervision, and high-pressure decision-making. I bring a strong knowledge and background of supervision and working in many different environments.
Overview
10
10
years of professional experience
Work History
In-School Support Worker
Dixon Hall
Central Toronto
03.2025 - Current
- Work within school environments monitoring large groups of students, supporting safety and orderly movement.
- Apply school and community guidelines, explaining expectations and ensuring compliance in various settings.
- Collaborate with staff during crisis moments, contributing to swift response and coordinated action.
- Maintain detailed documentation, progress summaries, and incident information.
Youth Worker/Outreach
Dixon Hall
Regent Park
02.2025 - Current
- Manage high-traffic community spaces, ensuring safety and compliance with organizational rules and expectations.
- Guide individuals through challenging situations using de-escalation, conflict resolution, and calm communication.
- Respond to behavioural and wellness-related emergencies, coordinating support and communicating clearly under pressure.
- Prepare written reports documenting incidents, behavioural notes, observations, and response outcomes.
- Provide education on safe conduct, community expectations, and respectful use of shared spaces.
- Implement structured programming requiring situational awareness, monitoring of participants, and proactive risk mitigation.
Youth Worker- Operations
MLSE Launchpad
02.2023 - Current
- Supervise large groups of youth, ensuring safe movement within activity areas and preventing hazards.
- Educate participants on rules, program expectations, and safe behaviour while using facilities.
- Respond to unexpected incidents (injuries, conflicts, emotional escalations) and direct individuals to appropriate resources.
- Build rapport with diverse populations, communicating clearly with community members, educators, and families.
- Train new participants and staff in program procedures and safety practices.
Basketball Coach
TCHC
04.2025 - 06.2025
- Supervised participants in late-night recreational programming aimed at safe community engagement.
- Enforced program rules, encouraged positive behaviour, and managed group dynamics under pressure.
- Coordinated with staff to maintain a safe, respectful environment.
Youth Afterschool Program Leader
Youth To Give
01.2019 - 08.2022
- Ensured safety during sports, cooking, and creative activities, applying situational awareness and hazard prevention.
- Facilitated group movement, coordinated transitions between activities, and monitored compliance with safety procedures.
- Balanced supervision, engagement, and risk management for youth ages 12–18.
Amazon Fulfillment Centre
11.2020 - 01.2022
- Pick, pack, sort, and prepare customer orders for shipment in a fast-paced fulfillment centre environment.
- Receive, scan, organize, and move inventory throughout the facility using established procedures.
- Operate warehouse equipment and technology to accurately process and track products.
- Load, unload, and transport merchandise while maintaining a safe and organized work area.
- Perform repetitive lifting, carrying, pushing, and pulling throughout the shift.
- Safely lift and move packages and merchandise weighing up to 50 lbs.
- Meet productivity and quality standards while maintaining accuracy and attention to detail.
- Follow all workplace health and safety policies and procedures.
- Work effectively with team members to ensure orders are processed and shipped on time.
- Maintain a clean, organized, and efficient work environment.
Warehouse Associate
Drake International
01.2019 - 03.2020
- Perform general warehouse duties, including receiving, organizing, sorting, and preparing products for shipment.
- Load and unload materials while ensuring products are handled safely and efficiently.
- Pick, pack, label, and move orders according to company procedures.
- Maintain a clean, organized, and safe work environment.
- Follow workplace safety procedures and work effectively as part of a team.
- Able to safely lift, carry, and move items weighing up to 50 lbs.
- Reliable, physically fit, hardworking, and able to work in a fast-paced warehouse environment.
Stock Associate
Holt Renfrew
Toronto, Canada
09.2018 - 11.2018
- Receive, unload, organize, and stock merchandise efficiently while maintaining accurate inventory levels.
- Replenish shelves and storage areas and ensure products are properly organized and displayed.
- Assist with receiving shipments, sorting merchandise, and preparing products for the sales floor.
- Perform regular inventory checks and maintain an organized and clean stockroom.
- Safely handle and transport heavy merchandise, including lifting and carrying items up to 50 lbs.
- Follow workplace health and safety procedures when handling, lifting, and moving products.
- Work effectively in a fast-paced environment while maintaining accuracy, efficiency, and attention to detail.
- Provide support to customers and team members when needed and contribute to a positive team environment.
Sports Convener
Centennial College
08.2016 - 10.2016
- Organized and coordinated large sporting events, ensuring safe crowd flow and adherence to venue rules.
- Managed schedules, communicated directions, and maintained orderly participation.
- Provided guidance during high-traffic sports events, demonstrating quick decision-making.
Education
Community and Justice Services Diploma -
Centennial College
Skills
- Conflict Resolution & De-Escalation
- Incident Reporting & Documentation
- Public Interaction & Customer Service
- Rules/Policy Interpretation
- Situational Awareness
- Team Coordination
- Microsoft Word & Excel
- Leadership & Training
- Risk Assessment & Safety Monitoring
Additional Information
Knowledge of community safety principles and municipal procedures, Passionate about public service, city operations, and public safety improvement, Recreational swimmer, competitive basketball player, and youth athletic mentor
Key Qualifications
- 7+ years working directly with the public in dynamic, high-stress, high-interaction environments
- Strong ability to interpret, apply, and explain policies, rules, safety protocols, and behavioural expectations
- Experience maintaining order, resolving conflicts, and coordinating safe movement of large groups
- Demonstrated judgment in urgent and sensitive situations involving youth, families, and community members
- Ability to stand for extended periods, work outdoors, and adapt to changing environmental conditions
- Skilled in documentation, incident reporting, progress tracking, and accurate record-keeping
- Valid Ontario G Driver’s Licence
- Post-secondary education in Community and Justice Services (aligned with law, policing, and safety fields)
- Strong interpersonal, verbal, and written communication skills
- Experience training others, leading programs, and educating the public
- Valid OACP Certificate and Knowledge of Traffic laws and regulations.
Timeline
Basketball Coach
TCHC
04.2025 - 06.2025
In-School Support Worker
Dixon Hall
03.2025 - Current
Youth Worker/Outreach
Dixon Hall
02.2025 - Current
Youth Worker- Operations
MLSE Launchpad
02.2023 - Current
Amazon Fulfillment Centre
11.2020 - 01.2022
Youth Afterschool Program Leader
Youth To Give
01.2019 - 08.2022
Warehouse Associate
Drake International
01.2019 - 03.2020
Stock Associate
Holt Renfrew
09.2018 - 11.2018
Sports Convener
Centennial College
08.2016 - 10.2016
Community and Justice Services Diploma -
Centennial College