Gregory Ferris
Burnaby,BC
Summary
Physically capable and mechanically inclined professional with hands-on experience in warehouse operations, forklift handling, and construction/carpentry apprenticeship, complemented by over 20 years in high-pressure, safety-focused environments. Proven ability to perform demanding outdoor physical labor, operate heavy equipment safely, troubleshoot mechanical issues, and maintain composure in fast-paced settings. Recognized for exceptional accuracy, regulatory compliance, conflict resolution, and strong work ethic. Eager to bring transferable skills in equipment operation, team coordination, and safety adherence to an entry-level Train Conductor role at CPKC, thriving in rotating shifts, on-call schedules, and all-weather conditions. Hold a valid Class 5 Driver’s License and ready to complete comprehensive rail training.
Overview
14
14
years of professional experience
Work History
Business Support Assistant
Adhive Network
Richmond, Canada
01.2021 - Current
- Provided frontline communication support and issue tracking for diverse accounts, ensuring accurate documentation, regulatory adherence, and resolution in alignment with operational standards.
- Coordinated with internal teams on scheduling, data processing, and administrative tasks to support efficient public-facing workflows.
- Resolved issues with minimal supervision, managing timely escalations and follow-ups in a fast-paced environment while prioritizing customer satisfaction.
Customer Support Specialist
BC Hydro
Remote
01.2018 - 01.2022
- Fielded high-volume billing and service-related inquiries from community members, maintaining top-tier service ratings and 100% resolution in a public utility context.
- Earned five consecutive Customer Service Awards for outstanding issue resolution and client satisfaction, demonstrating commitment to equitable public service.
- Streamlined internal processes, reducing average resolution time and enhancing team efficiency for better community support.
Customer Support Representative
OE2 Brands
Vancouver, Canada
01.2018 - 01.2019
- Managed order and return support, building rapport with diverse customers to improve satisfaction and retention through clear communication and documentation.
- Handled inquiries efficiently, focusing on accurate data entry and timely resolutions while adhering to company policies.
WAREHOUSE OPERATOR
Menzies Aviation
Richmond, British Columbia
01.2015 - 12.2017
- Operated forklifts to load and unload cargo planes, handling heavy materials up to 50+ lbs in a fast-paced, safety-critical environment, ensuring compliance with aviation regulations.
- Coordinated with teams to optimize workflows, reducing downtime and improving efficiency during shift rotations, including nights and on-call.
- Performed mechanical inspections and basic repairs on equipment, troubleshooting issues to maintain operational safety and prevent delays.
CARPENTER'S APPRENTICE
Marcon
Burnaby, BC
01.2012 - 04.2014
- Assisted in construction tasks including framing, tool handling, and site preparation, developing mechanical skills and handiness in outdoor, physically demanding conditions.
- Collaborated with crews to ensure safety protocols were followed, lifting heavy materials and working on uneven terrain in all weather.
- Resolved on-site issues quickly, adapting to changing priorities and contributing to project timelines through efficient teamwork.
- Assisted skilled carpenters with framing and installation tasks on residential projects.
- Operated hand and power tools to cut, shape, and assemble wooden structures.
- Followed safety protocols to maintain a safe work environment during all projects.
Education
High School Diploma - Communications, Business Administration, Computer Applications
Vancouver Technical
Vancouver, BCSkills
- Safety & Regulatory Compliance
- Strong Verbal Communication (Radio/Team)
- Conflict Resolution & De-escalation
- Problem Solving Under Pressure
- Attention to Detail
- Shift Flexibility (Rotating/On-Call/Nights)
- Independent Work in Demanding Environments
- Team Collaboration
- Physical Outdoor Labor
- Documentation & Issue Tracking
- High-Volume Inquiry Handling
- Fast Data Entry & Transaction Processing
- CRM Software Proficiency (Salesforce, Zendesk)
- Community Support & Engagement
- Public Interaction
- Data Processing
- Safety & Regulatory Compliance
- Strong Verbal Communication (Radio/Team)
- Conflict Resolution & De-escalation
- Problem Solving Under Pressure
- Attention to Detail
- Shift Flexibility (Rotating/On-Call/Nights)
- Independent Work in Demanding Environments
- Team Collaboration
- Physical Outdoor Labor
- Documentation & Issue Tracking
- High-Volume Inquiry Handling
- Fast Data Entry & Transaction Processing
- CRM Software Proficiency (Salesforce, Zendesk)
- Custom Platform Experience
- Community Support & Engagement
- Public Interaction
- Data Processing
Availability
Flexible for full-time, part-time, auxiliary/casual shifts, including weekends, early mornings, and on-call.
Technical Skills
Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to municipal systems for data management and reporting.
Personal Information
Driving License: Class 5 Driver’s License
Hobbies and Interests
Active outdoors enthusiast dedicated to Vancouver's communities through hiking local trails, park maintenance volunteering, and participating in physical community events. Enjoy hands-on projects, mechanical tinkering, and furniture repair.
Typing Speed
40+ WPM
Volunteer And Community Involvement
Community Volunteer, [Vancouver/Burnaby Area Organizations, e.g., Local Food Bank or Park Clean-Up Initiatives], BC, 01/01/20, Present, Assisted in community events and public space maintenance, supporting diverse groups and promoting inclusivity., Collaborated with volunteers on tasks requiring physical effort and organizational skills, such as event setup and resource distribution., Contributed to local initiatives, demonstrating commitment to public service and equity in community engagement.
Timeline
Business Support Assistant
Adhive Network
01.2021 - Current
Customer Support Specialist
BC Hydro
01.2018 - 01.2022
Customer Support Representative
OE2 Brands
01.2018 - 01.2019
WAREHOUSE OPERATOR
Menzies Aviation
01.2015 - 12.2017
CARPENTER'S APPRENTICE
Marcon
01.2012 - 04.2014
High School Diploma - Communications, Business Administration, Computer Applications
Vancouver Technical