Open To Work
Vydale Raissa Mache Fotsing
The Network Inc
Airdrie,AB
Work Preference
Desired Job Title
Customer Service AssociateSales RepresentativeCustomer Service Representative
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Airdrie, ABCalgary, AB
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPersonal development programsCareer advancementWork from home option
2
Languages
1
Certification
4
years of professional experience
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Work History
Customer Service Associate
7 Months- Logging detailed notes into Customer relationship management (CRM) systems.
- Modifying service plans, processing cancellations and explain monthly invoices.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
1 Year 7 Months- Cultivated strong customer relationships to enhance client retention and satisfaction.
- Executed product promotions, increasing awareness of new services and offerings.
- Managing cash register,scanning items and processing digital payements.
- Help customers compare options and find solutions that fit their lifestyle
- Cultivated deep understanding of product features to answer questions and overcome objections.
Customer Service Representative
1 Year 5 Months- Maintained comprehensive knowledge of products and services to enhance customer satisfaction.
- Handle incoming phone calls,emails and online quote requests.
- Provided feedback to management on common customer concerns to drive product improvements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintain up-to-date customer records and order history in the system
- Keep informed about product inventory, promotions, and new arrivals
Education
Marketing Practices - Marketing Management
High School Diploma
Skills
Customer support
Good Communication Skills
Calm under pressure
Relationship building
Computer skills
Teamwork and collaboration
Calm and professional under pressure
Inbound and outbound calling
Problem resolution
Languages
English
Native or Bilingual
French
Professional Working
Certification
First aid cpr
- INTERMEDIATE FIRST AID WITH CPR C AND AED, ST MARK JAMES TRAINING AND SUPPLIES - DEC 2025 - DEC 2028
Timeline
Customer Service Associate
The Network Inc
11.2025 - 06.2026Read More
Sales Representative
V-V UNISEX SALON
01.2024 - 08.2025Read More
Customer Service Representative
Fotni General Fitters
06.2022 - 11.2023Read More
Boston City Campus
Marketing Practices from Marketing Management
Read More
Alberton High School
High School Diploma
Read More