Vu Nguyen
Orleans,Ontario
Summary
With my full Ontario G license and over two years of dedicated experience in customer service, I consistently prioritize meeting customer needs and surpassing their expectations. My proactive nature and unwavering commitment to excellence drive my work. I am equally dedicated to fostering an outstanding working environment for both colleagues and customers.
Overview
4
4
years of professional experience
Work History
Cashier / Customer Services
Walmart
09.2021 - Current
- Won "Employee of the Month" multiple months throughout 2021 - 2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Won "Sales Award" for selling the most Wal-Mart Mastercards
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered constant flow of customer calls with minimal wait times.
Merchandiser / Planogram Team Member
SAS Retail Services
01.2024 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Online Groceries Deliver
Insta Cart
05.2023 - Current
- Greet customers with their grocery bags in on time and have their items well-sorted.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Warehouse Stocker Volunteer
The Mission Thrift Store
10.2019 - 03.2020
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Diploma - Community And Justice Services
Algonquin College
Ottawa, ON04.2025
High School Diploma -
St. Peter High School
Orleans, ON06.2022
Skills
- Great communication
- Problem solving
- Teamwork
- Math skill
- Critical thinking
- Stress management
- Respectfulness
- Maintain motivation
- Fast pace environment
- Great listener
- Vehicle Construction
- Store Appearance
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working
Timeline
Merchandiser / Planogram Team Member
SAS Retail Services
01.2024 - Current
Online Groceries Deliver
Insta Cart
05.2023 - Current
Cashier / Customer Services
Walmart
09.2021 - Current
Warehouse Stocker Volunteer
The Mission Thrift Store
10.2019 - 03.2020
Diploma - Community And Justice Services
Algonquin College
High School Diploma -
St. Peter High School
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