Vu Nguyen
Orleans,Ontario
Summary
With over two years of dedicated experience in customer service, I consistently prioritize meeting customer needs and surpassing their expectations. My proactive nature and unwavering commitment to excellence drive my work. I am equally dedicated to fostering an outstanding working environment for both colleagues and customers.
Overview
6
6
years of professional experience
Work History
Cashier / Self-checkout attendant / Customer Services / Unloading trucks
Walmart
09.2021 - Current
- Won "Employee of the Month" multiple months throughout 2021 - 2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Won "Sales Award" for selling the most Wal-Mart Mastercards
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
Hennessy Nails
03.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Online Groceries Deliver
Insta Cart
05.2023 - Current
- Greet customers with their grocery bags in on time and have their items well-sorted.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Warehouse Stocker Volunteer
The Mission Thrift Store
10.2019 - 03.2020
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Diploma - Community And Justice Services
Algonquin College
Ottawa, ON04.2025
High School Diploma -
St. Peter High School
Orleans, ON06.2022
Skills
- Great communication
- Problem solving
- Teamwork
- Math skill
- Critical thinking
- Stress management
- Respectfulness
- Maintain motivation
- Fast pace environment
- Great listener
- Vehicle Construction
- Store Appearance
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working
Volunteer work, Reading, Gym, Boxing
- Passion for Fitness: Enthusiastic about maintaining a healthy lifestyle through regular gym workouts, with a focus on physical well-being.
- Boxing Enthusiast: A strong interest in boxing, embracing the discipline and physical challenges it offers as a form of fitness and self-improvement.
- Dedication to Volunteer Work: Committed to giving back to the community by actively participating in volunteer initiatives, demonstrating a desire to make a positive impact.
Timeline
Online Groceries Deliver
Insta Cart
05.2023 - Current
Cashier / Self-checkout attendant / Customer Services / Unloading trucks
Walmart
09.2021 - Current
Warehouse Stocker Volunteer
The Mission Thrift Store
10.2019 - 03.2020
Receptionist
Hennessy Nails
03.2018 - 03.2020
Diploma - Community And Justice Services
Algonquin College
High School Diploma -
St. Peter High School
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