Vraj Patel
Waterloo,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Home Depot
01.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Merchandise Co-op Student
Home Hardware HQ
05.2021 - 09.2021
- With the use of programs such as PowerBI and Excel, optimized the online inventory of products
- Onboarding and assimilation of new products into the existing catalogue
- Worked closely with suppliers to gain a deeper knowledge about the market and products
- Analyzed previous offers and discounts provided in past to come up with new and improved deals
- Developed and maintained seasonal plans to account for different department needs
- Additionally, worked closely with the creative team to optimize the website and improve customer retention
Sales Support Specialist
Petro Canada Lubricants
01.2020 - 03.2020
- Processed customer orders, exchanges, returns, and maintained efficient communication with the customers
- Met performance standards consistently for handle time, answer rates, and service quality
- Used SAP to handle documents and Excel to track orders, improved my proficiency in both
- Completed daily and weekly reports of specified segments to keep inventory current and accurate
- Cataloged lubricant specialty products for Hydro Quebec
Operation Associate
Knowledge First Financial
06.2019 - 08.2019
- Processed Maturity and EAP applications accurately in compliance with service standards
- Ensured all transactions are completed according to company guidelines in addition to ESDC and CRA Regulations
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives
Education
Bachelor Of Arts - Honors Psychology And Human Resources Minor
University of Waterloo
Waterloo, ON08.2023
Skills
- Proficient in MS PowerPoint, Outlook, Microsoft Word, Excel
- Well-versed in using SAP and PowerBi
- Strong presentation and communication skills, Detail-oriented in a fast-paced environment
- Strong team player and can work well independently with minimal supervision
Timeline
Sales Associate
Home Depot
01.2022 - Current
Merchandise Co-op Student
Home Hardware HQ
05.2021 - 09.2021
Sales Support Specialist
Petro Canada Lubricants
01.2020 - 03.2020
Operation Associate
Knowledge First Financial
06.2019 - 08.2019
Bachelor Of Arts - Honors Psychology And Human Resources Minor
University of Waterloo
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