VIVUDH PRASHAR
Whitehorse,YT
Summary
Enthusiastic engineering graduate with hands-on experience in technical skills and projects. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Experienced in data analysis and auto estimation with a strong passion for the electronics ,software and auto industry. Proficient in tools such as Tableau, Power BI, Alteryx, Mitchell Connect as well as languages such as Java, Scala, Python, HTML, and CSS. Certified in Linux Overview and Installation, React js, Software Testing Tools, Python and I-CAR Certified. Fluent in English and intermediate in French.
Overview
4
4
years of professional experience
Work History
Repairs Coordinator(Estimator)
CSN Whitehorse
07.2022 - Current
- Conduct thorough assessments of vehicle damage following accidents or incidents, utilizing keen attention to detail to identify all visible and hidden damages.
- Prepare accurate and comprehensive repair estimates, incorporating labor, parts, materials, and any additional expenses, ensuring alignment with insurance company guidelines and policies
- Oversee repair work to ensure compliance with industry and regulatory requirements, conducting final inspections to verify the quality and integrity of repairs before returning vehicles to customers.
- Stay abreast of industry trends, repair techniques, and automotive technology advancements, maintaining a high level of technical knowledge to accurately assess damages and recommend appropriate repair methods.
- Communicate effectively with insurance adjusters, providing detailed estimates and negotiating repair costs to facilitate the claims process and ensure fair and timely settlements.
- Interact with customers in professionally and manner, explaining repair estimates, discussing repair options, and addressing any questions or concerns to ensure customer satisfaction and retention.
Technical Support Representative
Vosker
03.2020 - 03.2022
- Managed Social Media Support, engaging with customers on various platforms to answer questions, provide support and address concerns.
- Maintained up-to-date knowledge of products and services, enabling prompt and accurate responses to customer queries and issues.
- Developed and implemented strategies to improve customer experience and satisfaction, contributing to the growth of the company's customer base.
Technical Support Representative
Gexel Telecom
09.2019 - 02.2020
- Provided exceptional technical support to customers of Spy Point, troubleshooting issues related to software or hardware failures.
- Delivered personalized and tailored service to ensure customer satisfaction and resolve problems efficiently.
- Assisted interlocutors in repairing software and hardware failures .
Education
Post-Graduation Diploma - Computer Technology and Software Testing
Cegep De Gaspesie Et Des Iles
Montreal, QC06.2022
Diploma -
Big Data And Entrepreneurship, Concordia University
Montreal, QC06.2020
Bachelor of Science - Electronics And Communications Engineering
Beant College of Engineering And Technology
India08.2017
Skills
- Tableau, Power BI, Alteryx,
- Languages: C , C, Java , Python, HTML, CSS
- WordPress, Jupiter Notebook
- Anaconda Navigator
- JavaScript (Ajax, Node JS),
- Methodology: Agile, JIRA
- Selenium (J Unit, TestNG), React :
- Client Handling: Customer
- MySQL Database, Firebase, Web Interaction, Innovation,
- Development, Scrum Master Entrepreneurship
- Statistics/Machine Learning: Data Analysis /Visualization and
- Storytelling, Big Data, PyCharm, Docker,
Acedemic Achievements
Real Estate Project (Disciple Assistance):
- Built a robust and scalable application using cutting-edge technologies such as JavaScript, AJAX, and NodeJS.
- Designed and implemented an optimized database schema using MySQL and phpMyAdmin.
- Developed an end-to-end automation framework using Selenium and JUnit, ensuring the reliability and stability of the application.
Ecommerce Project (Cosmo Styles):
- Created a visually stunning and highly functional ecommerce website using HTML, CSS, and JavaScript.
- Leveraged phpMyAdmin and MySQL queries for efficient data retrieval and storage.
- Utilized Nodejs and Ajax for APIs, resulting in a seamless user experience.
- Performed manual and automated regression testing to deliver a bug-free and reliable application.
- Employed JIRA to manage and track Stories and Bugs, facilitating agile project management.
Carsharing Project (Zolocar):
- Developed a full-stack application, including a highly responsive and user-friendly web interface using HTML, CSS, and JavaScript.
- Implemented secure authentication using Firebase, ensuring user data safety and privacy.
- Completed technical documentation of the project, ensuring the scalability and maintainability of the application.
Payroll for (First Aid):
- Created an intuitive and interactive web application UI using HTML, CSS, and JavaScript, resulting in a highly engaging user experience.
- Utilized Firebase as a backend to ensure scalability and security.
- Implemented robust data storage and retrieval mechanisms, ensuring the accuracy and reliability of the application.
Timeline
Repairs Coordinator(Estimator)
CSN Whitehorse
07.2022 - Current
Technical Support Representative
Vosker
03.2020 - 03.2022
Technical Support Representative
Gexel Telecom
09.2019 - 02.2020
Post-Graduation Diploma - Computer Technology and Software Testing
Cegep De Gaspesie Et Des Iles
Diploma -
Big Data And Entrepreneurship, Concordia University
Bachelor of Science - Electronics And Communications Engineering
Beant College of Engineering And Technology
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