Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduardo Moraga Gomez

Toronto,ON

Summary

Program and Project Manager, Scrum Master, Product Owner, Leadership with Data Engineering experience, 7+ years of experience within companies supporting their databases, data handling, data security and large, mid and short scale projects. Proactive and passionate about handling data to improve organizations and keep supporting the population. Able to work under pressure and with minimal directions without hesitating. Currently located in Toronto, Ontario, Canada but originally from Costa Rica.

Overview

7
7
years of professional experience

Work History

Project Coordinator / Delivery Manager

Svitla inc.
10.2023 - Current
  • Lead a team of 30+ engineers with different tech stacks (Software Engineers, Full Stack developers, UiPath developers, Machine Learning developers, SDET, Data Ops engineers, SQL experts, Cybersecurity experts.
  • Lead part of the hiring process to identify the best candidates to present to our many clients around the world by resume reviews and technical and non-technical interviews. With main clients in United States, Canada, Latin America (Costa Rica, Argentina, Mexico), Europe (Ukraine, Poland) and Asia (Japan).
  • Document processing and interview stacks to facilitate and automate hiring processes.
  • Use of PowerBI for reporting purposes, GreenHouse for hiring and HR processing.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

AI Data Collection Project Manager

e2f inc.
06.2023 - 10.2023
  • Project Manager for data related projects to improve the learning process of different Artificial Intelligence models for big companies such as Amazon, Google and OpenAI.
  • Lead a team of 30+ analysts and annotators per project to ensure the correct handling, annotation and delivery of data prompts, completions, responses, adjudications, reviews, etc.
  • POC of internal reporting solutions. Using AWS Quicksight as main reporting tool.
  • Documentation owner and creator for QA solutions and Project details.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Senior Project Manager / Senior Solution Designer

Mckinsey & Company
02.2022 - 06.2023
  • Project Manager for survey creation, data collection, data manipulation, main owner of reporting solutions for internal and external clients. Working side by side with many stakeholders, Partners, Managers, Legal representatives around the globe.
  • Use of Kanban and Agile methodologies to provide accurate solutions while leading a group of developers and reporters.
  • POC of data reporting projects/solutions worldwide.
  • Use of Tableau, Alteryx, Power BI to provide and collect large amounts of data. Along with programming in Confirmit, Qualtrics, HTML, Javascript.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.

WWL Program Manager

Microsoft
02.2021 - 02.2022
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Program manager and principal owner of data for reporting and solutioning of problems for the main programs of World Wide Learning (WWL), such as Technical Skills Initiative, Enterprise Skills Initiative and Future Skills Initiative.
  • Implementing Power BI and cube reports for each of the time zones on the WWL department (Asia, EMEA, Americas), handling several projects involving point of contacts, directors and financial project managers to comply with their needs.
  • Use of different tools such as Microsoft Power Automate and Python self-created scripts to solve complex situations with creative solutions.
  • Use of several project management techniques such as Scrum and Kanban style management, Sprints, Agile methodologies along with tools like Azure DevOps and SQL Server to investigate, test, query, prove and deliver results with reports to upper management.
  • Working side by side in daily basis with Vice Presidents (VP), Directors, Software Engineering managers and Software Engineers (SWE) and other external stakeholders, to assure the completion and delivery on time of each pending process during the Design, Development and Testing stages of data.
  • Analyze and query through stored procedures, views, cubes and databases.

Database Programmer

Experian
12.2019 - 02.2021
  • Optimized database performance by implementing efficient indexing and query optimization techniques.
  • Reduced data redundancy by designing and normalizing relational database schemas for various projects.
  • Project manager for several clients among United States(US) and Canada (CAN).
  • Use of programming (Cobol, SQL, HTML, VBA) to solve issues, create reports, editing and creation of databases.
  • Handling of million amounts of data.
  • Daily, weekly or monthly meetings with clients and associates to assure the necessities of both in terms of programming and due dates.
  • Use of Alteryx and Audience Engine to comply with different data needs, such as too many records for Mainframe, new matches, merges and sorts.
  • Provide mentorship and training to new hires on all available processes.
  • Provided technical support to end-users, addressing complex issues related to database access or performance promptly.

Machine Learning Senior Data Associate

Amazon
05.2017 - 12.2019
  • Streamlined data collection processes for improved efficiency and reduced errors.
  • Point of contact(POC) between local and international sites.
  • Assist to develop reporting charts for dive deep analysis(Excel, Oracle, Tableau).
  • Dive deep analysis to improve specific associate metrics, plus process improvement.
  • Matching, changing and modeling recorded and prerecorded data recognize by the Artificial Intelligence (AI) through internal systems. Marking and correcting any mistake made by AI to improve its knowledge. AWS based.
  • One of the main POC’s for the release and correcting process of AI for Spanish and Portuguese languages.
  • Experience delivering Dive Deep analytical reports utilizing Tableau.
  • Built a reporting tool to ensure quality and improve velocity for Team Managers to deliver a more complete and accurate feedback to their Data Associates using Power BI and raw data directly from internal tools.
  • Managed Service Level Agreements for one of the main transformations of the data.
  • Mentor and Subject Matter Expert for new agents.
  • Point of contact between international clients (Especially with India, United States, Romania, Japan and Germany), working on improvement with Kaizen meetings and the data handled by our agents.

Education

Associate of Business Administration -

Toronto School of Management
Toronto, Canada

Systems Engineer -

Universidad Nacional De Costa Rica
Costa Rica

Prosci Change Management Certified -

Microsoft
Costa Rica

Scrum Master -

Certiprof
Costa Rica

Product Owner -

Certiprof
Costa Rica

Python Programming -

Virtual Learning Academy
Costa Rica

English C1 -

Academia Líder
Costa Rica

Advanced Portuguese -

Centro De Estudios Brasileños
Costa Rica

Skills

  • Knowledgeable in Microsoft applications (strong Excel skills)
  • Power Apps
  • Alteryx
  • HTML programming knowledge
  • VBA programming knowledge
  • Python programming knowledge
  • AWS Quicksight
  • Power BI
  • Azure DevOps
  • Change Management expert
  • Languages: native Spanish, advanced English, advanced Portuguese
  • Computer Science Knowledge
  • Power Automate
  • Always willing to learn more about technologies and processes
  • Cobol programming knowledge
  • SQL programming knowledge
  • SQL server
  • Tableau
  • Salesforce
  • Kanban
  • Scrum Master

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Project Coordinator / Delivery Manager

Svitla inc.
10.2023 - Current

AI Data Collection Project Manager

e2f inc.
06.2023 - 10.2023

Senior Project Manager / Senior Solution Designer

Mckinsey & Company
02.2022 - 06.2023

WWL Program Manager

Microsoft
02.2021 - 02.2022

Database Programmer

Experian
12.2019 - 02.2021

Machine Learning Senior Data Associate

Amazon
05.2017 - 12.2019

Associate of Business Administration -

Toronto School of Management

Systems Engineer -

Universidad Nacional De Costa Rica

Prosci Change Management Certified -

Microsoft

Scrum Master -

Certiprof

Product Owner -

Certiprof

Python Programming -

Virtual Learning Academy

English C1 -

Academia Líder

Advanced Portuguese -

Centro De Estudios Brasileños

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Eduardo Moraga Gomez