Vivienna Isham
Hidden Hills
Summary
Dedicated customer service professional with expertise in resolving issues and enhancing satisfaction. Proven skills in payment processing and active listening, contributing to increased customer loyalty and positive experiences.
Adaptable professional with a solid background in customer service and sales. Known for exceptional problem-solving abilities and effective payment processing, ready to leverage expertise to enhance customer experiences and support business objectives.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
the Canyon Club
Agoura Hills, CA
08.2025 - 04.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized point-of-sale system to process transactions accurately.
- Collaborated with team members to enhance customer service experience.
- Adapted quickly to changing demands and priorities during peak hours.
- Maintained knowledge of products and services to provide accurate information.
- Handled customer feedback constructively to improve service quality.
- Supported training of new staff on operational procedures and policies.
- Ensured cleanliness and organization of service areas for optimal customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Maintained cleanliness and organization of host stand and entryway area.
- Collaborated with team members to enhance overall guest experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained clean and organized sales floor to promote effective merchandising.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional customer service in fast-paced dining environment.
- Adapted quickly to changing situations and guest needs during peak hours.
Sales Associate
PacSun Clothing
Calabasas, CA
11.2023 - 02.2024
- Guided customers in product selection and addressed inquiries to elevate overall shopping satisfaction.
- Processed transactions accurately using point-of-sale system to ensure efficient check-out.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Learned product features and benefits to effectively communicate value to customers.
- Addressed customer concerns promptly, fostering positive relationships and loyalty.
- Organized promotional displays to attract customer attention and drive sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained clean and organized sales floor to promote effective merchandising.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Cornerstone
Home04.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Customer education
- Sales expertise
- Coordination
Timeline
Customer Service Representative
the Canyon Club
08.2025 - 04.2026
Sales Associate
PacSun Clothing
11.2023 - 02.2024
High School Diploma -
Cornerstone