Vividha Panchal
Hamilton,ON
Summary
Adept in cash management and customer relations, I significantly enhanced client loyalty at Cooperative Bank through exceptional service and professionalism. Leveraging strong interpersonal skills and financial acumen, I excel in high-pressure environments, consistently delivering solutions that benefit both customers and the company.
My background also includes cross-selling financial products, underscoring my comprehensive skill set.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pioneer Gas Station
Hamilton, ON
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Process transactions accurately, including fuel purchases, merchandise, and other services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bank Teller
People’s Cooperative Bank
India
07.2021 - 10.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Processed customer transactions promptly, minimizing wait times.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
Education
Canadian Investment Funds Course- CIFC Certified -
Investment Funds Institute of Canada
Toronto, ON2024
Master Of Commerce - Financial Markets And Services
Sardar Patel University
India2019
Bachelor Of Commerce - Advanced Accounting And Auditing
Sardar Patel University
India 2017
Skills
- Strong Interpersonal Skills
- Professionalism and Courtesy
- Strong Work Ethic
- Cash handling and management
- Customer Relations
- Financial evaluation
Languages
English
Hindi
Gujarati
Certification
- Diploma in Business Management- University 1st - Awarded With Gold Medal- 2021.
- Diploma in Computer Application- Sardar Patel University- 2020.
- Communication and Interpersonal Skills at Work- University of Leads.
- Soft Skills - TCS ioN.
- MS Office, Office 365 & Data Analysis- Information Technology Centre.
Timeline
Customer Service Representative
Pioneer Gas Station
09.2023 - Current
Bank Teller
People’s Cooperative Bank
07.2021 - 10.2022
Canadian Investment Funds Course- CIFC Certified -
Investment Funds Institute of Canada
Master Of Commerce - Financial Markets And Services
Sardar Patel University
Bachelor Of Commerce - Advanced Accounting And Auditing
Sardar Patel University