Kiara Kelly-Menear
Windsor
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Marriott International, Inc.
06.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Office Assistant
Dr.Veena Rai
12.2016 - 03.2020
- Prepared and edited documents to produce precise, accurate and professional communication.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Food Service Worker
Zehrs Great Foods
03.2012 - 10.2016
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Diploma - Medical Office Assistant
Trios College
12.2016
Diploma - Office Assistant
St. Clair College
04.2015
High School Diploma -
Riverside Secondary School
Windsor, ON06.2012
Diploma - Educational Assistant
St. Clair College of Applied Arts And Technology
Windsor, None04-2022
Skills
- AS/400
- Strategic Planning
- Document Typing and Formatting
- Complex Problem-Solving
- Time Management
- Customer Relationship Management
- Prioritizing Work
- Strong Interpersonal Skills
- Verbal and Written Communication
- Organizing and Categorizing
- Issue Resolution
- Data entry
- Critical thinking
- Active listening
- Strong Interpersonal Skills
- Verbal and Written Communication
- Organizing and Categorizing
- Issue Resolution
Contact
Windsor, ON N8S 3V8
Education
Windsor, ON,Windsor,Windsor, ON
Languages
English
Professional Working
Timeline
Customer Service Representative
Marriott International, Inc.
06.2024 - 08.2024
Office Assistant
Dr.Veena Rai
12.2016 - 03.2020
Food Service Worker
Zehrs Great Foods
03.2012 - 10.2016
Diploma - Office Assistant
St. Clair College
High School Diploma -
Riverside Secondary School
Diploma - Medical Office Assistant
Trios College
Diploma - Educational Assistant
St. Clair College of Applied Arts And Technology
Similar Profiles
AMBARISH KUMAR KANDIKANTIAMBARISH KUMAR KANDIKANTI
Software Engineer at Marriott International, Inc.Software Engineer at Marriott International, Inc.
Tikara BrownTikara Brown
Front Desk Agent at Marriott International, Inc.Front Desk Agent at Marriott International, Inc.
Cesar RivasCesar Rivas
Banquets Captain / Event Coordinator at Marriott International, Inc.Banquets Captain / Event Coordinator at Marriott International, Inc.