Viviana Nuques
Lévis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Room Cleaner
Four Points By Sheraton
05.2023 - 09.2023
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Conducted routine inspections of cleaned rooms to guarantee adherence to hotel quality standards before releasing them for occupancy.
- Collaborated with front desk personnel to address special requests or concerns raised by guests, ensuring prompt resolution and satisfaction.
- Reduced room turnover time through efficient cleaning processes and prioritization of tasks.
Waitress Supervisor
Azucar Taco House
06.2018 - 10.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Level 4 Complete: French Course - French Studies
CEAN
Levis, QC02.2023
High School Diploma -
Colegio La Asuncion
Guayaquil, Guayas01.2002
Skills
- Punctual
- Problem-solving abilities
- Customer Service
- Customer Support
- Team Worker
Languages
Spanish
Native or Bilingual
English
Limited Working
French
Limited Working
Timeline
Room Cleaner
Four Points By Sheraton
05.2023 - 09.2023
Waitress Supervisor
Azucar Taco House
06.2018 - 10.2020
Level 4 Complete: French Course - French Studies
CEAN
High School Diploma -
Colegio La Asuncion
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