Vivian Viramontes
Alhambra
Summary
Motivated and adaptable Criminal Justice major with a strong ability to thrive in new environments and a passion for continuous learning and professional development. Dedicated to understanding the complexities of the criminal justice system, social dynamics, and the factors that influence individuals, communities, and public safety. Eager to leverage bilingual communication skills and academic knowledge to support community-focused initiatives, promote positive outcomes, and contribute to meaningful change. Committed to building a career that aligns with my educational background by serving diverse populations, fostering trust within communities, and supporting efforts that enhance justice and public well-being.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Los Angeles, CA
01.2024 - Current
- Perform clerical work and customer service to patients at the MLK DHS Outpatient Center, MLK DHS Peds Hub, & MLK DHS Mental Health as a guard sitting behind a reception desk at all times.
- Direct patients to their appointments, PFS workers office, or patient relations & answer patient questions, and address concerns.
- Assist patients in calling their LA care transportation or Access transportation ride services.
- At times called insurance companies to verify coverage if active.
- Would help patients fill out or read County forms to patients when needed of help in each facility.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained accurate logs of all security-related daily activities.
- Monitored CCTV systems to ensure the safety and security of the premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
Retail Associate Part-Time
Lowes Home Improvment
Los Angeles, CA
07.2020 - 10.2020
- Assisted customers in product selection and provided knowledgeable recommendations.
- Operated cash register, processed transactions accurately, and managed customer payments.
- Maintained organized merchandise displays to enhance product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Home Depot
Montebello, CA
10.2018 - 04.2020
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized and visually appealing merchandise displays to enhance shopping experience.
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Operated warehouse equipment including forklifts and pallet jacks, ensuring safe and efficient loading and unloading of materials.
- Consistently delivered high-quality customer service, exceeding retail expectations and contributing to increased customer satisfaction and sales performance.
- Effectively communicated with customers to understand their needs and provide accurate product guidance, demonstrating strong interpersonal and problem-solving.
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CA05-2024
Skills
- Multitasking
- Written communications
- Computer skills
- General security
- Data entry
- Detail-oriented
- Critical thinking
- Communications
- Bilingual
- Teamwork
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
01.2024 - Current
Retail Associate Part-Time
Lowes Home Improvment
07.2020 - 10.2020
Retail Sales Associate
Home Depot
10.2018 - 04.2020
Bachelor of Science - Criminal Justice
California State University, Los Angeles