Vivian Valenzuela-Ortiz
Pomona
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Key strengths include reliability and adaptability, complemented by a swift capacity to learn and effectively apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. A results-driven mindset ensures a focus on achieving objectives and fostering collaborative environments.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
LilySilk
Diamond Bar, CA
12.2025 - Current
- Processed high volumes of data with precision and attention to detail.
- Managed and maintained accurate records in company databases.
- Implemented data verification processes to enhance accuracy of entries.
- Collaborated with team members to streamline data entry workflows.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Resolved customer inquiries efficiently using CRM systems, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and resolve complex issues.
- Facilitated conflict resolution between customers and management, ensuring positive outcomes.
- Maintained accurate records of customer interactions, contributing to data-driven decision-making.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Overnight Freight Associate
WinCo Foods
Pomona, CA
08.2024 - 12.2025
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
ASSISTANT MANAGER
COSMOPROF
Chino Hills, CA
04.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Bookkeeping
- Processed mail and correspondence
- Data filing and documentation
- Data Entry
COLOR CONSULTANT
SALLY'S BEAUTY SUPPLY
04.2022 - 04.2023
- Hired as a sales associate, trained, and promoted to color consultant.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Assisted customers with product selection and provided advice on hair color and beauty products.
- Contributed to the customer satisfaction and retention through friendly and knowledgeable service.
- Trained new employees on customer service best practices.
- Used Point of Sales and related software to store and retrieve color data.
- Assisted manager with daily store operations as well, as attended meetings and processed necessary paper work by a set deadline.
- Made daily bank deposits for the store.
Education
OFFICE SKILLS COURSE -
MOUNT SAN ANTONIO COLLEGE
Skills
- Customer service
- Clerical Duties
- Communication
- Microsoft Office
- Microsoft Teams
- Data entry
- Attention to detail
- Office administration
- Microsoft Office
- Time management
- Independent worker
Timeline
Data Entry Clerk
LilySilk
12.2025 - Current
Overnight Freight Associate
WinCo Foods
08.2024 - 12.2025
ASSISTANT MANAGER
COSMOPROF
04.2023 - 02.2024
COLOR CONSULTANT
SALLY'S BEAUTY SUPPLY
04.2022 - 04.2023
OFFICE SKILLS COURSE -
MOUNT SAN ANTONIO COLLEGE