SHEENA WELLS
Garson,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2026
2026
years of professional experience
Work History
Data Entry Clerk
Canada revenue agency
Greater Sudbury, Ontario
02.2025 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
- Utilized specialized software applications related to the job role.
- Maintained database by entering new and updated customer and account information.
- Followed data program techniques and procedures to maintain data entry requirements.
Property Management Administrator
Meca Properties
Greater Sudbury, ON
2025 - Current
- Maintained strong relationships with vendors, enabling prompt resolution of service issues.
- Managed day-to-day financial transactions including rent collection, deposits, expense tracking, budgeting, reconciliations, monthly statements preparation and reporting to ownersinvestors.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Completed annual rent calculations using housing database software.
Customer Service Representative
Canadian Blood Services
10.2007 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
CSR, Sales
Circut city
Greater Sudbury, Ontario
06.2005 - 05.2007
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Assisted in developing marketing strategies for new product launches and promotions.
- Responded promptly to all incoming sales inquiries from potential customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Social Service Worker
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONDiploma -
Lasalle Secondary School
Sudbury, ONCompletion - Intro & Advanced Photography
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONSkills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Independent worker
- Data Processing
- Work Prioritization
- Quality Assurance
- Excellent Communication
- Fast Learner
- Attention to Detail
- Multitasking Abilities
- Customer service
- Typing accuracy
- Sales techniques
- Product knowledge
- Exceeds sales goals
- Exceptional customer service
- Excellent people skills
- Negotiation tactics
- Communication skills
- Attention to detail
- Customer Service-oriented
- Keyboarding speed
- Numerical data entry
Languages
English
Elementary
Timeline
Data Entry Clerk
Canada revenue agency
02.2025 - Current
Customer Service Representative
Canadian Blood Services
10.2007 - 01.2024
CSR, Sales
Circut city
06.2005 - 05.2007
Social Service Worker
Cambrian College of Applied Arts And Technology
Diploma -
Lasalle Secondary School
Completion - Intro & Advanced Photography
Cambrian College of Applied Arts And Technology
Property Management Administrator
Meca Properties
2025 - Current