Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Vivian Salazar

Lake Elsinore

Summary

Energetic, highly motivated, and result-oriented professional with 5 years' experience in the customer service industry. Strong interpersonal skills, with great adaptability to new, fast-paced environments. Always committed to improving in any area that may need it and encourage constructive criticism in order to present the team with positive outcomes.

Overview

5
5
years of professional experience

Work History

Associate

Amazon Fresh
Corona
11.2024 - Current
  • Operated point-of-sale systems to process transactions accurately.
  • Monitored product freshness and reported inventory issues promptly.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Readied online orders for curbside pickup, or driver delivery.
  • Handled returns with quickness and efficiency.
  • All customer issues or complaints were met with patience, compassion, and a helpful resolution.
  • Collaborated with coworkers on special projects around the store to increase sales and customer satisfaction.

Sales Associate

Hot Topic
Temecula
09.2022 - 11.2024
  • Assisted customers in selecting merchandise based on individual preferences.
  • Created a bond with regular and new customers to ensure they always felt welcomed back into the store.
  • Handled inventory management by restocking shelves, and tracking product levels at different store locations.
  • Trained new associates on store policies and customer service techniques.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Key Holder

Hot Topic
Lake Elsinore
11.2023 - 01.2024
  • Managed key holder responsibilities, such as opening and closing the store, replying to daily emails, and comparing our numbers from previous weeks.
  • Helped the assistant managers with the seasonal hiring process.
  • Received shipments from vendors and ensured that all products were properly checked in and efficiently put out.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Gave sales associates personalized tasks for the day that would fit into individualized and team-based performance.

Barista

Sacred Grounds
Lake Elsinore
05.2021 - 12.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty orders and seasonal offerings.
  • Customized drink orders based on customer requests to ensure they have a pleasant experience.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Crew Member

La Michoacana Ice Cream Parlor
Lake Elsinore
12.2020 - 04.2021
  • Made sure all the food needed was prepped for the day, restocked essentials, and took inventory.
  • Set up workstations, cleaned surfaces, threw out trash, and always maintained a clean environment for everyone.
  • Greeted customers with friendliness, and made sure their questions or orders were answered and completed with grace.

Education

High School Diploma -

Ortega High School
Lake Elsinore, CA
06-2023

ADT - American History

Fullerton College
Fullerton, CA

Skills

  • Leadership qualities
  • Adaptability and flexibility
  • Industry trends
  • Cross-functional teamwork
  • Conflict resolution
  • Attention to detail
  • Time management
  • Customer service

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Associate

Amazon Fresh
11.2024 - Current

Key Holder

Hot Topic
11.2023 - 01.2024

Sales Associate

Hot Topic
09.2022 - 11.2024

Barista

Sacred Grounds
05.2021 - 12.2021

Crew Member

La Michoacana Ice Cream Parlor
12.2020 - 04.2021

High School Diploma -

Ortega High School

ADT - American History

Fullerton College

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Vivian Salazar