Thalia Lopez
Yorba Linda
Summary
Dynamic and enthusiastic individual with a proven track record at In-N-Out Burger, excelling in customer service, and team collaboration. Demonstrated leadership in training new associates and organizing campus events in support of the St. Baldrick's Foundation. Skilled in strategic thinking and project management, consistently enhancing operational efficiency. Reliable and dedicated to achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
In-N-Out Burger
Yorba Linda
07.2021 - Current
- Delivered exceptional customer service in a fast-paced dining environment, enhancing customer satisfaction.
- Managed multiple tasks simultaneously while ensuring attention to detail.
- Trained new associates on operational procedures and standards to promote consistency.
- Handled kitchen equipment safely and efficiently, including grills and fryers.
- Responded promptly to customer inquiries while maintaining a positive attitude throughout shifts.
- Collaborated with teammates to prepare dishes swiftly, maintaining high quality.
Director of Operations
St. Baldrick's
Orange
09.2023 - 12.2023
- Assisted in managing volunteer activities for community engagement and awareness.
- Led periodic meetings to ensure team awareness of individual work progress.
- Communicated clear and consistent messages regarding departmental goals to reach desired results.
- Organized events aimed at increasing student participation and donations.
- Worked with my peers to develop strategies aligned with our goals.
Education
Bachelor of Arts - Communications
California State University, Fullerton
Fullerton, CA06-2027
Associate of Arts - Communications
Santiago Canyon College
Orange, CA06-2025
Skills
- Effective communication
- Team collaboration
- Leadership qualities
- Training and development
- Strategic thinking
- Multitasking and organization
- Reliable and punctual
- Conflict resolution
- Leadership qualities
- Project management
- Customer service
Affiliations
- Hot Yoga member
- Dog Mom
- Painter
Accomplishments
- Coach's Award, MVP, Mustang Award, and Captain in the Women's Soccer program at Yorba Linda High School.
- Honors at Santiago Canyon College
Certification
- Food Handlers Card
- Quality Certified at In-N-Out
References
References available upon request.
Timeline
Director of Operations
St. Baldrick's
09.2023 - 12.2023
Associate
In-N-Out Burger
07.2021 - Current
Bachelor of Arts - Communications
California State University, Fullerton
Associate of Arts - Communications
Santiago Canyon College
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