Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic

Vivian Ogbonnaya

Scarborough,Canada

Summary

To obtain the Training Consultant position at the Ministry of the Attorney General, leveraging my strong project management, organizational, and communication skills to support organizational performance. I am eager to apply my experience in a dynamic public sector environment, supporting the continuous improvement and professional development of employees at the Office of the Public Guardian and Trustee.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Toronto Transit Commission
12.2023 - Current
  • Resolve customer issues while upholding OHRC and AODA compliance
  • Contribute to procedural improvement by identifying service gaps and providing feedback for frontline staff training and onboarding.
  • Serve as a primary point of contact for customers, delivering consistent high-quality customer service and support aligned with TTC's mission

Customer Service Representative

The LabelDome
01.2023 - 12.2023
  • Assisted diverse clientele with product selection, returns and inquiries
  • Supported inventory control through restocking, audits, and stockroom organization

Senior State Counsel (Citizens’ Rights)

Ministry of Justice, Nigeria
01.2019 - 11.2022
  • Designed and delivered legal education sessions on civil and constitutional rights for legal professionals and institutional staff
  • Developed materials and evaluation tools for sessions, ensuring alignment with new policy directions and legal frameworks
  • Assessed professional development needs and collaborated with external experts to structure tailored learning programs
  • Led training and onboarding for junior lawyers on prosecution procedures, legislative interpretation, and ethical frameworks

State Counsel (Department of Public Prosecutions)

Ministry of Justice, Nigeria
11.2014 - 12.2018
  • Delivered legal briefings and policy updates, emphasizing continuous education within the department
  • Drafted legal opinions aligning with justice & fairness standards
  • Led cases assessments and prosecuted criminal matters in court, demonstrating strong analytical reasoning, risk evaluation and procedural adherence

Education

Human Resources Management Post Graduate Certificate - Human Resources Management

Seneca Polytechnic
Toronto, ON
04.2025

Barrister at Law (BL) -

Nigerian Law School
Nigeria
11.2014

Master in Law (LLM) - Law

SOAS, University of London
United Kingdom, UK
06-2013

Bachelor of Laws - Law

University of Hertfordshire
United Kingdom
06-2012

Skills

  • Project management
  • Organizational skills
  • Microsoft Office Suite (Word, Powerpoint, Excel, Outlook)
  • HRIS
  • Adobe creative
  • Data analysis
  • Stakeholders relations
  • Communication (oral and written)

Certification

Seneca HR Showcase Certificate

References

Available upon request

Languages

English, Native Proficiency

Languages

English
Native/ Bilingual

Timeline

Customer Service Agent

Toronto Transit Commission
12.2023 - Current

Customer Service Representative

The LabelDome
01.2023 - 12.2023

Senior State Counsel (Citizens’ Rights)

Ministry of Justice, Nigeria
01.2019 - 11.2022

State Counsel (Department of Public Prosecutions)

Ministry of Justice, Nigeria
11.2014 - 12.2018

Human Resources Management Post Graduate Certificate - Human Resources Management

Seneca Polytechnic

Barrister at Law (BL) -

Nigerian Law School

Master in Law (LLM) - Law

SOAS, University of London

Bachelor of Laws - Law

University of Hertfordshire

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Vivian Ogbonnaya