Afzal Patel
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Toronto Transit Commission
11.2023 - Current
- Developed and updated databases to handle customer data.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waste Audit Technician
Recycle Smart
01.2023 - Current
- Followed waste management principles, regulations, and best practices to conduct audits
- Audited client garbage to ensure that clients were recycling, composting, and using correct disposal methods
- Collected and analyzed data from audits including waste generation, composition, and disposal data
- Organized and analyzed audited data through inputting data in spreadsheets, databases, and other tools
- Conducted onsite audits for clients.
Customer Service Representative
Dollarama
01.2019 - 01.2020
- Provided prompt, courteous, and efficient service, exceeding customer expectations at all times
- Assisted customers in locating products, facilitated a smooth checkout process
- Thrived in a high-pressure environment, maintaining a professional demeanor
- Verified customer receipts to ensure accurate payment for purchased items
- Handled customer inquiries, offering prompt and effective resolutions.
Revision Deputy Returning Officer
Elections Canada
01.2017 - 01.2020
- Set up polling stations, ensuring a smooth voting experience for electors
- Issued ballots to eligible voters, maintaining proper procedures and protocol
- Managed revisions, additions, and deletions to the poll list of electors, ensuring accuracy in both digital and paper records
- Verified voter eligibility, upholding the integrity of the electoral process
- Counted ballots, maintaining accuracy and transparency in the voting process
- Balanced election results to the returning office on election night
- Ensured the proper handling and return of all election materials in accordance with prescribed procedures.
Jr. Information Systems Analyst
Silgan Plastics
01.2016 - 01.2019
- Analyzed, designed, developed information systems according to requirements
- Provided ongoing support for deployed systems, ensuring optimal performance
- Collaborated closely with end-users to gather and refine system requirements through iterative feedback loops
- Conducted thorough end-user testing, refining systems to meet user expectations
- Delivered technical and system support to users, addressing issues through effective troubleshooting and problem-solving techniques
- Identified recurring end-user issues, implementing proactive solutions through end-user education or system enhancements.
Event Staff
Ontario Dental Association
01.2017 - 02.2017
- Coordinated staff, developed schedules, and assigned staff placements during the Annual Dental Conference, managing over 5000 attendees
- Ensured training sessions and talks ran smoothly, addressing issues promptly while maintaining professionalism and exceptional customer service
- Assisted in the setup and teardown of event spaces, ensuring proper organization and efficiency.
Education
Bachelor in Environmental Studies in Ecosystem Management (BES) - Environmental and Urban Change (Urban and Regional Environments) -
York University
Skills
- Project Management
- Urban Planning
- Data Analysis
- Environmental Assessment
- Sustainable Development
- Land Use Planning
- Transportation Planning
- Zoning Regulations
- Policy Analysis
- End-user Communication
- Strategic Planning
- Report Writing
- Research & Analysis
- Information Systems
- Workflow Optimization
- Requirements Analysis
- Travel Planning
- Strategic sales knowledge
- Microsoft Office
- Computer Proficiency
- Microsoft Excel
- Project management abilities
Technology Proficiencies
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft OneNote
- Meditech
- Net Delivery Welch Allyn
- Omnicell
- Zynx
Language Proficiencies
- English
- Hindi
Profile And Highlights
As an Environmental and Urban Change student with a diverse background in information systems analysis, customer service, and event management, I am highly skilled in various aspects of urban planning and project management. My experience as a Jr. Information Systems Analyst has honed my abilities to gather requirements, design and implement systems, and provide exceptional end-user support. In addition to my technical expertise, I have developed strong communication, problem-solving, and leadership skills through my roles in customer service and event coordination. My fluency in English and Hindi enables me to connect with diverse audiences. My education at York University, focusing on Urban and Regional Environments, has provided me with a solid foundation in environmental assessment, sustainable development, land use planning, and transportation planning. With my strong background in information systems, customer service, and urban planning, I am well-equipped to contribute to roles in the urban and regional environments sector.
Volunteer Experience
Coach, Scarborough Ball Hockey Association, 2015, Present
Languages
English
Native or Bilingual
Gujarati
Professional Working
Hindi
Limited Working
Certification
- LEED, Recycle Track Systems
- BOMA Green, Recycle Track Sytems
Timeline
Customer Service Agent
Toronto Transit Commission
11.2023 - Current
Waste Audit Technician
Recycle Smart
01.2023 - Current
Customer Service Representative
Dollarama
01.2019 - 01.2020
Revision Deputy Returning Officer
Elections Canada
01.2017 - 01.2020
Event Staff
Ontario Dental Association
01.2017 - 02.2017
Jr. Information Systems Analyst
Silgan Plastics
01.2016 - 01.2019
Bachelor in Environmental Studies in Ecosystem Management (BES) - Environmental and Urban Change (Urban and Regional Environments) -
York University
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