Vivian Chen
Moreno Valley
Summary
Experienced Social Services Practitioner known for effective teamwork and collaboration. Skilled in caseload management and community referrals, contributing to improved client outcomes through comprehensive assessments and streamlined service delivery.
Overview
5
5
years of professional experience
Work History
Children's Social Services Practitioner II
County of Riverside DPSS
Moreno Valley, Ca
04.2024 - Current
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Facilitated support meetings to promote resource utilization.
- Collaborated with multidisciplinary teams to streamline service delivery and improve client outcomes.
- Provided training and mentorship to new staff on case management procedures and best practices.
- Maintained accurate case documentation, ensuring compliance with legal requirements and professional standards.
- Initiated outreach efforts within the community, increasing awareness of available resources and services among potential clients.
- Established a strong referral network with partner agencies, ensuring seamless transitions between services for clients in need of additional support.
- Documented data and completed accurate updates to case records.
- Participated in family meetings to ensure communication and collaboration between family members.
Social Services Practitioner I
County of Riverside DPSS
Moreno Valley, CA
04.2023 - 04.2024
- Advocated for clients' rights and access to resources within the community framework.
- Conducted comprehensive assessments to determine clients' needs, strengths, and challenges.
- Increased client engagement in services by establishing rapport and maintaining open communication channels.
- Streamlined case management processes, resulting in more efficient service delivery to clients.
- Implemented a strengths-based approach when working with clients, empowering them to build upon existing resilience factors in pursuit of their goals.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Utilized a trauma-informed approach when providing services, ensuring clients felt safe and supported throughout their engagement with the agency.
Social Services Assistant
County of Riverside DPSS
Moreno Valley, CA
08.2022 - 04.2023
- Coordinated logistics for meetings, ensuring seamless execution of all event details.
- Facilitated post-meeting follow-ups, ensuring action items were tracked and completed timely.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained knowledge of current legislation, regulations, policies, and best practices within the field of Child Protective Services social work.
- Increased efficiency within the agency by streamlining communication and collaboration between team members.
- Conducted home visits to assess living conditions, family dynamics, and safety concerns for children in care.
Eligibility Technician
County of Riverside DPSS
Moreno Valley, CA
10.2021 - 08.2022
- Processed eligibility applications efficiently, ensuring compliance with state and federal regulations.
- Reviewed case files meticulously to confirm accuracy of client information and documentation.
- Assisted clients in understanding benefits and services available through department programs.
- Conducted interviews to gather necessary information for eligibility determinations and assessments.
Education
Master of Social Work - Social Work
California Baptist University
Riverside, CA05-2028
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ05-2020
Skills
- Child welfare
- Multicultural competence
- Caseload management
- Client advocacy
- Staff education
- Teamwork and collaboration
- Community resources
- Community referrals
Affiliations
- National Association of Social Workers
Languages
Spanish
Native or Bilingual
Timeline
Children's Social Services Practitioner II
County of Riverside DPSS
04.2024 - Current
Social Services Practitioner I
County of Riverside DPSS
04.2023 - 04.2024
Social Services Assistant
County of Riverside DPSS
08.2022 - 04.2023
Eligibility Technician
County of Riverside DPSS
10.2021 - 08.2022
Master of Social Work - Social Work
California Baptist University
Bachelor of Arts - Organizational Leadership
Arizona State University